Technical Specialist - Mobile Devices

people2people; Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free on-site parking

Generous employee discounts

Onsite gym access

Job summary

Samsung Electronics Australia is seeking a Technical Specialist – Mobile Devices to join our onsite team and help resolve complex software, app and connectivity issues across phones, tablets, watches, Buds and Rings.

You will analyse customer error reports to identify root causes and deliver clear, tailored solutions via the Samsung Members platform, while collaborating with Software R&D and technical teams.

Qualifications

• Strong technical troubleshooting across mobile devices and wireless connectivity.
• Ability to translate complex tech issues into simple solutions.
• Excellent written and verbal communication with customers and teams.

Responsibilities

• Troubleshoot and resolve complex software, app and connectivity issues across Samsung mobile devices.
• Analyse error reports, identify root causes and provide tailored solutions.
• Collaborate with Software R&D and technical teams to investigate issues and drive resolutions.
• Support service centres with technical guidance, repair quality analysis and technician training.
• Monitor trends and KPIs to drive product improvements and reduce recurring issues.

Skills

Troubleshooting

Analytical thinking

Communication

Customer focus

Team collaboration

Job description

Join a globally recognised and innovative brand.

At Samsung, we don’t just imagine the future - we build it. This is where you Reimagine Your Future with one of the world’s most iconic technology leaders, a company that moves fast, thinks bold, and launches innovation at a scale few can match.

Every year, our ecosystem expands with breakthrough products and experiences that redefine what’s possible. Now, we’re looking for a Technical Specialist – Mobile Devices to join Samsung Electronics Australia and help shape what’s next.

What You’ll Be Doing

Troubleshoot and resolve complex software, app and connectivity issues across Samsung mobile devices, including phones, tablets, watches, Buds and Rings.

Analyse customer error reports, identify root causes and deliver clear, tailored solutions through the Samsung Members platform.

Partner with Software R&D and technical teams to investigate emerging issues, drive resolutions and improve the customer experience.

Support service centres through technical guidance, repair quality analysis and engaging training for technicians.

Monitor trends, quality and KPIs, using insights to drive product improvements and prevent recurring issues.

What You’ll Bring

Strong technical troubleshooting experience across mobile devices, software and wireless connectivity.

Excellent analytical and problem-solving skills, with the ability to translate complex technical issues into simple solutions.

Strong communication skills and confidence working with customers, technicians and cross-functional technical teams.

A genuine passion for technology and keeping ahead of new products, software and emerging technical issues.

A proactive, collaborative mindset with a focus on quality, continuous improvement and customer outcomes.

What Sets Us Apart

Excellence isn’t an aspiration here, it’s our baseline. Innovation isn’t a moment, it’s our mindset.

At Samsung Australia, you’ll join a team powered by curiosity, ambition, and the drive to deliver meaningful impact for millions of customers and communities.

And we’ll equip you with everything you need to grow, thrive, and accelerate your career:

• Competitive remuneration that recognises your expertise
• Free on‑site parking for seamless convenience
• Generous employee discounts across the Samsung product range
• Free access to our modern onsite gym
• Barista‑made coffee every Monday - on us!
• Discounts across 400+ retail partners
• Quarterly Connection Events that bring our people and purpose together

This is your moment to #ReimagineYourFuture and shape what’s next!

Note:

You’ll be employed by P2P, in partnership with Samsung Electronics Australia, while working directly onsite at Samsung Australia. You’ll be part of our collaborative onsite team, enjoying the same environment, culture, and many of the benefits that make Samsung a great place to work.