Training Coordinator

Lifeline Harbour to Hawkesbury Sydney; Sydney; On-site; AUD 41,000 - 55,000; Part time

Job summary

Lifeline Harbour to Hawkesbury Sydney Ltd is seeking a part‑time Training Coordinator to support our education function. You will manage training calendars, bookings and participant communications, while coordinating venues, materials and online delivery to ensure smooth sessions.

You will work closely with the Education and Training Lead to maintain accurate records, support invoicing and contribute to forward planning and program improvement. A proactive, customer‑focused approach is essential.

Qualifications

• Experience in administration, training coordination, event coordination or a comparable role.
• Strong organisational skills, attention to detail and ability to manage competing priorities within part‑time hours.
• Clear, professional and responsive written and verbal communication.
• A proactive, solutions‑focused approach and the confidence to contribute ideas to improve planning and delivery.
• Proficiency with Microsoft Word and Excel, and strong PowerPoint skills.
• Comfort with Microsoft 365, videoconferencing platforms, SurveyMonkey and online booking/registration systems.
• Good judgement, discretion and ability to escalate complex matters appropriately.
• Experience in not‑for‑profit, mental health, community services, training or crisis‑support sectors is desirable.

Responsibilities

• Coordinate training calendars, bookings, registrations and participant communications.
• Liaise with trainers, clients and internal teams to keep sessions staffed, resourced and on schedule.
• Organise venues, catering, accessibility, equipment, online delivery and session materials.
• Prepare clear, professionally formatted PowerPoint presentations using LLH2HS branding.
• Support training promotion with Marketing and Communications.
• Maintain records, collate feedback and assist with reporting and audits.
• Liaise with Accounts for client invoicing and trainer invoices for payment.
• Identify issues early and contribute to continuous improvement and forward planning.

Skills

Administration

Training coordination

Event coordination

Communication

Tools

Microsoft Word

Excel

PowerPoint

Microsoft 365

SurveyMonkey

Online booking systems

Job description

Lifeline Harbour to Hawkesbury Sydney – Gordon NSW

Lifeline Harbour to Hawkesbury Sydney Ltd

As one of Australia’s largest and most trusted Lifeline centres, Lifeline Harbour to Hawkesbury Sydney answers more than 11% of the nation’s calls and 18% of the nation's interactions through our text and chat service.Closer to home, we deliver counselling, group programs, training, and community support across Sydney’s north, providing more than 16,000 hours of clinical care, education, and community services each year.

We exist to support those in need, build resilient, suicide-safe communities, and increase positive mental health and wellbeing.

The Training Coordinator sits at the centre of our education function, helping create a professional, responsive and well‑organised experience for clients, participants and trainers. Working closely with the Education and Training Lead, you will coordinate the administration, communication, resources and logistics that support successful training across community and corporate settings.

This role is ideal for someone who enjoys taking initiative, anticipating what is needed and keeping many moving parts on track. You will also be encouraged to contribute practical ideas that improve training materials, participant resources, systems and forward planning.

Training Coordinator

Lifeline Harbour to Hawkesbury Sydney Ltd

Job description

As one of Australia’s largest and most trusted Lifeline centres, Lifeline Harbour to Hawkesbury Sydney answers more than 11% of the nation’s calls and 18% of the nation's interactions through our text and chat service.Closer to home, we deliver counselling, group programs, training, and community support across Sydney’s north, providing more than 16,000 hours of clinical care, education, and community services each year.

We exist to support those in need, build resilient, suicide‑safe communities, and increase positive mental health and wellbeing.

The Training Coordinator sits at the centre of our education function, helping create a professional, responsive and well‑organised experience for clients, participants and trainers. Working closely with the Education and Training Lead, you will coordinate the administration, communication, resources and logistics that support successful training across community and corporate settings.

This role is ideal for someone who enjoys taking initiative, anticipating what is needed and keeping many moving parts on track. You will also be encouraged to contribute practical ideas that improve training materials, participant resources, systems and forward planning.

What you will do

• Coordinate training calendars, bookings, registrations and participant communications.

• Liaise with trainers, clients and internal teams to keep sessions appropriately staffed, resourced and on schedule.

• Organise venues, catering, accessibility, equipment, online delivery and session materials.

• Prepare clear, professionally formatted PowerPoint presentations from approved draft content using LLH2HS branding and templates.

• Work with Marketing and Communications to provide accurate program information and support training promotion.

• Maintain accurate records, collate SurveyMonkey feedback and assist with reporting and audit requirements.

• Liaise with Accounts to support accurate client invoicing and coordinate approved trainer invoices for payment.

• Identify issues early, recommend workable solutions and contribute to continuous improvement and forward planning.

What you will bring

• Experience in administration, training coordination, event coordination or a comparable role.

• Strong organisational skills, excellent attention to detail and the ability to manage competing priorities within part‑time hours.

• Clear, professional and responsive written and verbal communication.

• A proactive, solutions‑focused approach and the confidence to contribute ideas and improve how work is planned and delivered.

• Good working knowledge of Microsoft Word and Excel, together with strong PowerPoint skills.

• Confidence using Microsoft 365, videoconferencing platforms, SurveyMonkey and online booking or registration systems.

• Sound judgement, discretion and the ability to manage routine issues while escalating more complex matters appropriately.

• Experience in the not‑for‑profit, mental health, community services, training or crisis‑support sector is desirable.

This role will suit someone who

Takes pride in creating order, follows through on commitments and notices what needs to happen next. You will enjoy working collaboratively while also being comfortable managing your own priorities, using initiative and taking ownership of agreed actions.

Why join LLH2HS

• Contribute to education programs that support safer, more connected organisations and communities.

• Work across a varied mix of community, not‑for‑profit and corporate training programs.

• Bring your ideas to a role that values quality, consistency and practical improvement.

• Be part of a purpose‑led organisation and a collaborative education team.