Learning and Development Coordinator

SGCH; Liverpool City Council; Hybrid; AUD 83,000 - 89,000; Full time

Benefits offered by this job

35-hour week

Above Award pay

17% annual leave loading

NFP salary packaging

Meals & entertainment allowance

Novated leasing

Career development

Job summary

SGCH is hiring an L&D Coordinator based in Liverpool, NSW. The role supports planning, coordination and administration of learning initiatives, working with the Learning team and People & Culture to run programs smoothly.

You will thrive in a learning-focused, inclusive environment and contribute to a culture of growth. The permanent, full-time position requires strong organisational skills, a learning mindset and effective communication across diverse teams, with travel between SGCH offices as

Qualifications

• Demonstrated experience in administration or customer service with coordination of training, events and records.
• Strong communication and stakeholder engagement skills with diverse communities and teams.
• High level of accuracy, organisation and time management; proficiency with common digital tools and LMS.

Responsibilities

• Organise and support delivery of training sessions, including scheduling and room setup.
• Maintain the organisation-wide learning calendar and LMS records (enrolments, completions).
• Prepare learning reports and updates for stakeholders.
• Provide day-to-day administrative support for L&D activities.
• Coordinate study assistance and respond to learner queries.
• Collaborate with internal teams and external providers to improve processes.

Skills

Coordination

Administration

Customer service

Stakeholder engagement

Learning & development

Tools

Microsoft Office 365

LMS

Job description

What We Do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

Salary: $83,430.78 - $89,470.68
Job Type: Permanent - Full Time
Location: Liverpool, NSW
Job Category: People and Culture

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities.

Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What We Offer

• Competitive package – 35-hour work week with competitive, above Award pay and 17% annual leave loading
• NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices – Hybrid work arrangements, office flexibility, and modern, well- located offices close to public transport

Job Description

About the role and about you

The L&D Coordinator plays a central role in supporting the planning, coordination and administration of learning and organisational development initiatives. Working closely with the Learning team, People & Culture colleagues, leaders and external providers, you’ll ensure learning programs run smoothly from start to finish. This is a great opportunity for someone who enjoys coordination, systems, and stakeholder engagement - and wants to grow their career in learning and development within a purpose‑driven organisation.

To succeed in this role, you will be highly organised, a great administrator, people-focused, and have a learning mindset.

This is a permanent role, based at our Liverpool office and requires travel to other SGCH office locations as required.

Duties

• Organise and support the delivery of training sessions, including scheduling, setup rooms and communication with team members
• Manage the organisation‑wide learning calendar
• Maintain learning records in the LMS, including enrolments and completions
• Prepare various learning reports and updates
• Provide day‑to‑day administrative support for L&D activities and requests
• Coordinate study assistance and respond to learner queries
• Look for ways to improve processes and the learning experience
• Work with internal teams and external training providers
• Actively role‑model SGCH’s values and support a safe, inclusive workplace

Desired Skills and Experience

• Demonstrated experience in administration or customer service, with a strong emphasis on coordination of training, events and record-keeping, as well as providing general support to enable effective coordination within the team. Desirable knowledge in contemporary learning and development practices.
• Strong communication and stakeholder engagement skills, with the ability to explain concepts simply and clearly, with diverse communities and teams.
• Demonstrated professionalism, strong organisational and time‑management skills, and a high level of accuracy.
• High proficiency in Microsoft Office 365 and other common digital tools, with a strong willingness to learn new and emerging technologies, including Learning Management Systems (LMS).