Business Support Officer

Department of Education & Training, Victoria; Melbourne; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

East Melbourne location

VPS3 opportunity

Job summary

The Department of Education & Training, Victoria is seeking a capable Business Support Officer to assist the Directors of Schools Digital Services and Business Change. You will provide executive administration, governance support and coordinate branches to deliver efficient operations.

Responsibilities include managing calendars, papers and minutes, preparing ministerial briefs, recording minutes, tracking actions and supporting committees.

Qualifications

• Experience in executive administration or business support within a complex organisation.
• Ability to provide high‑quality administrative and executive support in a multi‑stakeholder environment.
• Strong organisational skills with the ability to manage competing priorities, workflows and deadlines with limited supervision.
• Well‑developed written and verbal communication skills.
• Sound judgement, discretion and the ability to handle sensitive information appropriately.
• Experience supporting governance activities, including meeting coordination, minute-taking, action tracking, recordkeeping and compliance.
• Strong interpersonal skills and ability to build productive working relationships.
• Proficiency in Microsoft 365 and experience using document and records management systems such as SharePoint.
• Ability to identify and implement practical process improvements using digital tools and available data.

Responsibilities

• Provide timely and accurate administrative support for executive business operations and decision‑making.
• Manage calendars, correspondence, meetings and workflows in line with organisational priorities.
• Coordinate departmental briefings, ministerial briefs, Cabinet‑related submissions and reporting.
• Prepare agendas, coordinate papers, record minutes and monitor actions arising from meetings and committees.
• Support governance and secretariat processes to enable effective committee and working‑group operations.
• Coordinate business support activities, including correspondence, records, purchasing, invoices, approvals and routine reporting.
• Support staff events, meetings and forums, including venue coordination, accessibility requirements and technology arrangements.
• Contribute to improvements in administrative practice, digital workflows and business operations.

Skills

Executive support

Governance support

Stakeholder management

Microsoft 365

SharePoint

Process improvement

Communication

Discretion

Recordkeeping

Interpersonal skills

Education

Business administration qualification

Tools

SharePoint

Microsoft 365

Job description

About the role

As the Business Support Officer, you will support the Director, Schools Digital Services and the Director, Business Change to help deliver efficient and coordinated divisional operations. This is a varied and rewarding role that combines executive administration, governance support, business coordination and continuous improvement. You will act as a central point for branch administration, ensuring high-quality support services are delivered in a responsive, accurate and professional way.

• provide timely and accurate administrative support for executive business operations and decision-making
• manage calendars, correspondence, meetings and workflows in line with organisational priorities
• coordinate departmental briefings, ministerial briefs, Cabinet-related submissions and reporting
• prepare agendas, coordinate papers, record minutes and monitor actions arising from meetings and committees
• support governance and secretariat processes to enable effective committee and working-group operations
• coordinate business support activities, including correspondence, records, purchasing, invoices, approvals and routine reporting
• support staff events, meetings and forums, including venue coordination, accessibility requirements and technology arrangements
• contribute to improvements in administrative practice, digital workflows and business operations

What you'll bring

To succeed in this role, you will bring:

• experience in executive administration or business support within a complex organisation
• the ability to provide high-quality administrative and executive support in a multi-stakeholder environment
• strong organisational skills, with the ability to manage competing priorities, workflows and deadlines with limited supervision
• well-developed written and verbal communication skills
• sound judgement, discretion and the ability to handle sensitive information appropriately
• experience supporting governance activities, including meeting coordination, minute-taking, action tracking, recordkeeping and compliance
• strong interpersonal skills and the ability to build productive working relationships
• proficiency in Microsoft 365 and experience using document and records management systems such as SharePoint
• the ability to identify and implement practical process improvements using digital tools and available data

Desirable

The following would be well regarded:

• a qualification in business administration, management or a related discipline
• experience working in the Victorian Public Service or another government environment
• knowledge of public sector governance and records management requirements

About us

The Department of Education works to support children, young people and families to build prosperous, socially engaged, happy and healthy lives. Within the department, Schools Digital Services plays an important role in supporting effective digital and business operations across a dynamic and fast-paced environment. We are looking for a capable and motivated Business Support Officer to join our team. This is an excellent opportunity for someone who enjoys bringing order to complexity, providing trusted support to senior leaders, and contributing to a professional, collaborative and service-focused workplace.

Why join us

This is an opportunity to join a team where your contribution will be valued and your work will make a genuine difference to how the branch operates each day. You will work closely with senior leaders, support important governance and administrative processes, and help create a well‑organised, responsive and efficient working environment. In return, you will benefit from:

• an ongoing VPS3 opportunity in East Melbourne
• meaningful work supporting senior decision-making and divisional operations
• a collaborative and professional team environment
• the opportunity to build your skills across executive support, governance, administration and continuous improvement
• a role that offers variety, responsibility and the chance to contribute to better business operations

Further Information

For more details regarding this position please see attached position description and role statement. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact Anastasia Scully via email [e-mail] Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on Thursday, 19 November 2026