Trainee Gaming Supervisors - Relocate To Mount Isa

Live North West QLD; Mount Isa City; On-site; AUD 45,000 - 55,000; Full time

Job summary

The Isa Hotel & Red Earth Hotel in Mount Isa is offering a Trainee Supervisors Program across Bar, Restaurant, Bottleshop, or Gaming. You’ll develop leadership and operational skills through our structured performance framework, with a clear pathway into a full-time Supervisor role.

Join a multi-outlet venue focused on delivering great customer experiences. You’ll learn quickly in a fast-paced setting, supervise operations, motivate staff, handle cash and POS, and work with management on

Qualifications

• Experience working in a fast-paced hospitality environment (bar, restaurant, bottleshop, gaming).
• Desirable experience leading or coaching hospitality teams on shift.
• Motivation to build a long-term career in hospitality with a management pathway.
• Current RSA and RSG (or ability to obtain).

Responsibilities

• Learn and adapt quickly to venue operations across multiple outlets.
• Supervise venue operations (bar, restaurant, retail or gaming) in a fast-paced setting.
• Motivate staff to deliver outstanding customer experiences in a high-energy environment.
• Support promotions, events and functions to drive sales and enhance the venue experience.
• Manage cash handling and POS procedures with till reconciliation accuracy.
• Handle customer feedback professionally to maintain a welcoming atmosphere.

Skills

Hospitality experience

Leadership potential

Customer service focus

Staff training

POS system experience

Job description

Job Description

Become part of our thriving, multi-outlet venue as a Trainee Supervisor across Bar, Restaurant, Bottleshop, OR Gaming. You'll develop your leadership and operational skills through our structured performance framework, working closely with our General Manager, with a clear pathway into a full-time Supervisor role.

What You’ll Do:

• Use your hospitality experience and technical knowledge to quickly learn and adapt to our venue operations.
• Supervise venue operations (bar, restaurant, retail or gaming) in a fast-paced environment.
• Motivate staff to deliver outstanding customer experiences in a high-energy setting.
• Work closely with management to support promotions, entertainment, and functions that drive sales and enhance the venue experience.
• Manage cash handling and POS procedures, ensuring accuracy in till reconciliation.
• Handle customer feedback and inquiries professionally, helping build a welcoming and memorable atmosphere for locals and visitors.

About the Employer

Located in the heart of Mount Isa, Isa Hotel & RedEarth Boutique Hotel are premier destinations for both locals and travellers seeking comfort, style, and exceptional service.

The Isa Hotel offers a dynamic country pub experience with its Rodeo Bar & Grill, Liquor Warehouse, premium Gaming Room, and comfortable accommodation. The RedEarth Boutique Hotel delivers a more refined experience, featuring a fine dining restaurant, cocktail bar, bottleshop, and boutique accommodation. Together, our venues provide a complete and diverse hospitality offering for our guests.

About the Candidate

The Isa Hotel & Red Earth Hotel in Mount Isa is on the lookout for motivated and experienced hospitality professionals to join our Trainee Supervisors Program., * Experience working in a fast-paced hospitality environment (bar, restaurant, bottleshop, gaming room).

• Previous experience leading, coaching, or supporting hospitality teams on shift (desirable).
• Genuine motivation to build a long-term career in hospitality, with a pathway into management.
• Strong customer service focus with the ability to train staff.
• Reliable, eager to learn, and a team player.
• Current QLD RSA and RSG (or ability to obtain).

Work Environment

• Full-time opportunities available, offering a competitive salary.
• Clear career growth with a tailored development plan to fast-track career to a Supervisor role.
• Future opportunities in hospitality management: Duty Manager, Assistant Manager, Retail Manager etc.
• Exposure to large-scale hospitality events, including the world-famous Mount Isa Rodeo.