Trainee Customer Service Specialist — On-Site, Full-Time

Davidson; Melbourne; On-site; AUD 66,000 - 75,000; Full time

Benefits offered by this job

$33.85 per hour + super

Full-time hours - 37.5 per week

Full training and induction provided

Supportive, structured team

Job summary

Davidson is recruiting multiple Trainee Customer Service Representatives for a fast-paced inbound campaign based in West Melbourne. This full-time, on-site role offers structured training and the chance to apply customer service skills in a professional office environment.

You will handle inbound inquiries using scripts, providing friendly, accurate information with a focus on reliability and punctuality. Shortlisted candidates will complete interviews and pre-employment checks; start is

Qualifications

• Previous experience in a customer service environment is preferred
• Excellent verbal communication and listening skills
• Calm, patient and professional telephone manner
• Ability to explain information clearly
• Good computer literacy and confidence learning new systems
• Accurate data-entry skills; ability to follow scripts and processes consistently

Responsibilities

• Handle inbound customer enquiries
• Provide friendly, professional and accurate service
• Communicate with customers across ages and backgrounds
• Follow scripts and established processes
• Navigate computer systems while speaking with customers
• Record customer information accurately
• Escalate complex enquiries when required
• Maintain a calm and patient approach during busy periods

Skills

Customer service

Verbal communication

Data entry

Typing 25 wpm

Reliability

Tools

Computer systems

Job description

Davidson is recruiting multiple Trainee Customer Service Representatives for a fast-paced inbound campaign based in West Melbourne. This full-time, on-site role offers structured training and the chance to apply customer service skills in a professional office environment.

You will handle inbound inquiries using scripts, providing friendly, accurate information with a focus on reliability and punctuality. Shortlisted candidates will complete interviews and pre-employment checks; start is