customer service representative - call centre

HR Partners; City of Melbourne; Hybrid; AUD 75,000 - 82,000; Full time

Job summary

HR Partners in Richmond, VIC, is seeking a Customer Service Representative for a temporary full-time role. The position offers a hybrid arrangement after the initial on-site training period, with a rotating 8:00 AM–8:00 PM schedule and no weekends.

The hourly pay rate is $38.00 plus 12% superannuation, with a mandatory 6-week on-site training program commencing soon after an on-site assessment. Start date is October 19th.

Qualifications

• Customer-focused professional with experience in high-volume environments.
• Willing to complete a 6-week full-time on-site training period.

Responsibilities

• Handle high-volume customer inquiries in a fast-paced contact centre.
• Support the onboarding and training process for new hires where required.

Job description

Customer Service Representative (Temporary Full-Time)

Location: Richmond, VIC (Hybrid options available following initial training)

Pay Rate: $38.00 per hour + 12% Superannuation

Work Type: Temporary Full-Time 6 months

The Opportunity

Are you a customer-focused professional looking for your next career move? We are currently seeking expressions of interest and active applicants for high-volume Customer Service Representative roles with an iconic Australian brand based in Richmond. This fast-paced, high-energy contact center environment offers standard weekday rosters, competitive pay, and comprehensive paid training to set you up for long-term success.

• In-Person Assessment Centre: Tuesday, September 2nd
• Commencement Date: October 19th
• Mandatory Training: Must be fully available for a 6-week full-time training program on-site at the Richmond office (Monday to Friday, 9:00 AM - 5:00 PM). Unplanned leave during this period cannot be accommodated.

Workplace Flexibility & Roster

• Operating Hours: Full-time rotating roster between 8:00 AM and 8:00 PM, Monday to Friday.
• Balance: No weekends and standard public holidays off.
• Hybrid Work: Hybrid options (e.g., 3-4 days working from home) become available following the initial on-site onboarding period.