Trainee Customer Service Officer

EvoResume; Canterbury-Bankstown; On-site; AUD 38,000 - 45,000; Full time

Benefits offered by this job

TAFE course provided

On-the-job training

Health & Wellbeing programs

Job summary

City of Canterbury Bankstown is offering a two-year Trainee Customer Service Officer position in Bankstown, NSW. The program combines paid work with formal TAFE training, and covers resident enquiries by phone and at the counter.

No prior customer service experience is required, but applicants must have full unrestricted working rights in Australia. The traineeship begins in February 2027, with a salary starting at $38,272 or $44,746 plus 12% super, depending on age and qualification.

Qualifications

• Year 12 student or recent school leaver; entry-level trainee
• Effective written and verbal communication
• Computer literacy required
• Unrestricted working rights in Australia
• No prior customer service experience required but advantageous

Responsibilities

• Answer resident enquiries by phone and at the counter
• Participate in a two-year traineeship while completing a TAFE course
• Learn on the job within Canterbury-Bankstown Council's customer service team

Skills

Communication

Computer literacy

Customer service

Education

Year 12

Job description

Trainee Customer Service Officer at City of Canterbury Bankstown, Bankstown, New South Wales, Australia.

Two-year temporary full-time traineeship, commencing February 2027.

Canterbury-Bankstown Council takes trainees into its customer service team for two years and puts them through a TAFE course while they work. The job is answering resident enquiries on the phone and at the counter in Bankstown, for one of the largest councils in NSW. Previous customer service experience is not essential, but you need full unrestricted working rights in Australia, and the traineeship does not start until February 2027.

Requirements:

• Be a current Year 12 student, recent school leaver, or early career professional
• Effective written and verbal communication skills
• Computer literacy skills
• Previous experience in a customer service role is not essential but advantageous
• Australian citizenship, permanent residency, or a valid work permit/visa with full unrestricted working rights

The role offers:

• Salary commences at $38,272 (T3 at 17 years of age) or $44,746 (T4 at 18+ years or completed HSC), plus 12% super
• Two-year Temporary Full-Time traineeship commencing in February 2027
• Complete a TAFE course alongside your work with Council
• Structured learning and development combined with practical, on-the-job experience
• Bankstown location, close to public transport
• Access to employee Health and Wellbeing Programs