Trainee Customer Service Officer — Temporary Full-Time

City of Canterbury Bankstown Council; Canterbury-Bankstown; On-site; AUD 38,000 - 45,000; Full time

Benefits offered by this job

An attractive remuneration package.

Work/Life balance environment.

Investment in career growth, learning,

Bankstown location (close to public交通)

Job summary

City of Canterbury Bankstown Council is offering a Trainee Customer Service Officer role in Bankstown, NSW. This two-year Temporary Full-Time traineeship starts February 2027 and combines structured learning with on‑the‑job experience to handle a broad range of enquiries via telephone and face-to-face service.

You will learn Council services, policies, and procedures while developing professional communication and customer service skills in a supportive team environment.

Qualifications

• Be a current Year 12 student, recent school leaver, or early career professional (within 2 years of graduation).
• Effective written and verbal communication skills.
• Previous experience in a customer service role is not essential but advantageous.

Responsibilities

• Deliver high-quality, professional customer service across Council’s Call Centre and Customer Service Counter.
• Respond to customer enquiries, transactions and service requests accurately and efficiently.
• Provide information on Council services and refer or escalate enquiries to the appropriate teams when required.
• Communicate professionally and courteously with a diverse range of customers, including in challenging situations.
• Build effective relationships with Council teams to support positive customer outcomes.
• Participate in training and development to build knowledge of Council services, policies and procedures.

Skills

Communication skills

Customer service

Early career

Education

Year 12 complete

Recent school leaver / early career

Job description

City of Canterbury Bankstown Council is offering a Trainee Customer Service Officer role in Bankstown, NSW. This two-year Temporary Full-Time traineeship starts February 2027 and combines structured learning with on‑the‑job experience to handle a broad range of enquiries via telephone and face-to-face service.

You will learn Council services, policies, and procedures while developing professional communication and customer service skills in a supportive team environment.