Trainee Customer Service Officer

City of Canterbury Bankstown; Canterbury-Bankstown; On-site; AUD 38,000 - 45,000; Full time

Benefits offered by this job

Remuneration package

Work-life balance

Health and wellbeing programs

Career development opportunities

Job summary

The City of Canterbury Bankstown is seeking a Trainee Customer Service Officer to join the Customer Service Team in Bankstown.

You will gain hands-on experience assisting residents, local businesses and the wider community through telephone and face-to-face service, while completing a TAFE course over two years starting February 2027.

Qualifications

• Be a current Year 12 student, recent school leaver, or early career professional.
• Effective written and verbal communication skills.
• Computer literacy skills.

Responsibilities

• Deliver high-quality, professional customer service across Council's Call Centre and Customer Service Counter.
• Respond to customer enquiries, transactions and service requests accurately and efficiently.
• Provide information on Council services and refer or escalate enquiries to the appropriate teams when required.
• Communicate professionally and courteously with a diverse range of customers, including in challenging situations.
• Build effective relationships with Council teams to support positive customer outcomes.
• Participate in training and development to build knowledge of Council services, policies and procedures.
• For a full list of duties, click here to review the position description.

Skills

Communication skills

Computer literacy

Education

Year 12 completion

Job description

Here at CBCity

The City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents.

Here at CBCity

The City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents.

The role

Build your career in customer service while gaining hands-on experience supporting our diverse community! As a Trainee Customer Service Officer, you'll combine structured learning and development with practical, on-the-job experience as part of Council's Customer Service Team. You'll gain experience assisting residents, local businesses and the wider community with a broad range of Council enquiries and requests through both telephone and face-to-face customer service. This is a two-year Temporary Full-Time traineeship commencing in February 2027, where you will develop practical workplace skills and build a strong foundation for your career in customer service, while completing a TAFE course alongside your work with Council.

Duties will include but not be limited to:

• Deliver high-quality, professional customer service across Council's Call Centre and Customer Service Counter.
• Respond to customer enquiries, transactions and service requests accurately and efficiently.
• Provide information on Council services and refer or escape enquiries to the appropriate teams when required.
• Communicate professionally and courteously with a diverse range of customers, including in challenging situations.
• Build effective relationships with Council teams to support positive customer outcomes.
• Participate in training and development to build knowledge of Council services, policies and procedures.
• For a full list of duties, click here to review the position description.

You will have

• Be a current Year 12 student, recent school leaver, or early career professional.
• Effective written and verbal Communication skills.
• Computer literacy skills

Previous experience in a customer service role is not essential but advantageous.

The salary range for this opportunity commences at $38,272 (T3 at 17 years of age) or $44,746 (T4 at 18+ years or completed HSC) + 12% super.

What's On Offer

• Temporary Full-Time opportunity
• An attractive remuneration package.
• Work/Life balance environment.
• An investment in your career growth, learning and development.
• Bankstown location (close to public transport).
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Nelly Najjar (Coordinator Contact Centre and Customer Experience) at [e-mail]

Applications close 11:59pm Wednesday, 30 September 2026.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [e-mail]

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.