Customer Service Officer

City of Canterbury Bankstown Council; Sydney; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Attractive remuneration

Health and wellbeing programs

Professional growth opportunities

Diversity and inclusion focus

Job summary

The City of Canterbury Bankstown Council in Campsie, NSW, is seeking staff for part-time customer service roles. You will interact with residents, local business persons and others to provide information and arrange actions related to a wide range of council services.

There are permanent and temporary part-time positions with varied days. Responsibilities include delivering quality service, resolving enquiries, representing the Council professionally and handling a high-volume call centre and

Qualifications

• Certificate III in Customer Contact or equivalent customer service experience.
• Experience in a customer service role in face-to-face and/or call centre environments.
• Experience in managing customer relationships.
• Knowledge of Local Government functions and responsibilities.
• Knowledge of Canterbury-Bankstown LGA, including geography, activities and services.
• Skills in a language other than English.

Responsibilities

• Deliver quality customer service and project a positive image of Council.
• Provide accurate information and resolve customer enquiries and issues on the full range of Council’s services.
• Represent Council in a professional and courteous manner.
• Serve as first point of contact for customer enquiries, transactions and action requests.
• Escalate customer enquiries and transactions to appropriate areas when needed.

Education

Certificate III in Customer Contact or equivalent

Job description

City of Canterbury Bankstown Council – Campsie NSW

13h ago , from City of Canterbury Bankstown Council

The City of Canterbury Bankstown is one of the largest councils in NSW with one of the most culturally, socially and economically diverse communities. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 385,000 residents.

The Role

You will interact via telephone and face-to-face with residents, local business persons and others wishing to obtain information or arrange action relating to a wide range of council functions, facilities and services.

1 x Permanent Part Time position (Monday, Thursday and Friday)1 x Temporary Part Time role (up to 12months(Monday, Tuesday and Friday)

Duties will include but not be limited to:

• To deliver quality customer service and project a positive image of Council.
• To provide accurate information and resolve customer enquiries and issues on the full range of Council’s services through personal attention or referral to specialist staff as necessary.
• To represent Council in a professional and courteous manner.
• Serve as first point of contact for customer enquiries, transaction and action requests, ensuring service standards and performance objectives are achieved.
• Effectively deal with an extensive range of enquiry subjects in an environment that can be fast-paced, challenging and sometimes confronting with a need to occasionally deal with customers who may be
• difficult or whose demands may be considered excessive
• Register and respond to customer action requests, enquiries and transactions (Counter and Call Centre) in a professional, accurate and efficient manner.
• Escalate customer action requests, enquiries and transactions as appropriate, to other corporate or operational areas for response

You will have:

• Certificate III in Customer Contact or equivalent Customer Service experience
• Experience in a customer service role in face to face and/or call centre environments.
• Experience in managing customer relationships.
• Knowledge of Local Government functions and responsibilities.
• Knowledge of Canterbury-Bankstown LGA, including geography, activities and services
• Skills in a language other than English

The salary range for this opportunity commences at $74,692 pro rata (Grade D, Step 1) + 12% super.Salary may be negotiable dependent on skills and experience.

What’s on offer

• Permanent Part Time position (20 hours per week)
• An Attractive Remuneration Package.
• Various opportunities available
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.