Trainee Claims Officer – Empathy-Driven Injury Support

Haylo People Pty Ltd; Brisbane; Hybrid; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Salary + super

Onsite training

Career development

Job summary

Haylo People Pty Ltd is supporting a large QLD government organisation to appoint a Monitored Claims Officer in Brisbane. This phone-based role focuses on guiding injured workers through the recovery and return to work process, with full training provided. The position is permanent full-time, based in Brisbane CBD with potential for work-from-home after ramp-up.

Start date: 7 December. You will manage claims, coordinate treatment approvals and payments, while delivering empathetic customer

Qualifications

• Have experience in a phone based environment and enjoy speaking to people on the phone.
• You have a genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances
• You are an organised person who demonstrates strong time management and prioritisation skills
• You have great administration and computer skills and abilty to multitask.

Responsibilities

• Phone based role managing a portfolio of injured workers, supporting their recovery from an injury.
• Assess the claim and manage ensuring accurate and timely resolution
• Support people who have been injured at work and guide all parties (injured worker, employee, etc.) through each stage of the claims process
• Work with internal stakeholders to manage treatment approvals, return to work and injury management plans
• Manage weekly payments and provider invoices

Skills

Phone experience

Empathy

Time management

Administration

Job description

Haylo People Pty Ltd is supporting a large QLD government organisation to appoint a Monitored Claims Officer in Brisbane. This phone-based role focuses on guiding injured workers through the recovery and return to work process, with full training provided. The position is permanent full-time, based in Brisbane CBD with potential for work-from-home after ramp-up.

Start date: 7 December. You will manage claims, coordinate treatment approvals and payments, while delivering empathetic customer