Trainee Claims Officer

HAYLO People; Brisbane; Hybrid; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Salary + super

Onsite training

Career development

Job summary

Haylo People Pty Ltd is supporting a large QLD government organisation to appoint a Monitored Claims Officer in Brisbane. This phone-based role focuses on guiding injured workers through the recovery and return to work process, with full training provided. The position is permanent full-time, based in Brisbane CBD with potential for work-from-home after ramp-up.

Start date: 7 December. You will manage claims, coordinate treatment approvals and payments, while delivering empathetic customer

Qualifications

• Have experience in a phone based environment and enjoy speaking to people on the phone.
• You have a genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances
• You are an organised person who demonstrates strong time management and prioritisation skills
• You have great administration and computer skills and abilty to multitask.

Responsibilities

• Phone based role managing a portfolio of injured workers, supporting their recovery from an injury.
• Assess the claim and manage ensuring accurate and timely resolution
• Support people who have been injured at work and guide all parties (injured worker, employee, etc.) through each stage of the claims process
• Work with internal stakeholders to manage treatment approvals, return to work and injury management plans
• Manage weekly payments and provider invoices

Skills

Phone experience

Empathy

Time management

Administration

Job description

HAYLO People are a specialist recruitment agency supporting people finding a role within insurance and personal injury industries. Utilise your experience in call centre, insurance, healthcare, allied health or customer service using your high levels of empathy to make a difference in this phone based role.

We are working with a large QLD government organisation who have an opportunity to join their growing team, with full training offered as a Monitored Claims Officer position supporting people in Queensland who have sustained an injury at work, guiding them through the recovery and return to work process.

• Permanent full-time role 8am - 4pm
• Brisbane CBD offices (with work from home available once you're up and running in the role)
• Start date 7th December

The role

• Phone based role managing a portfolio of injured workers, supporting their recovery from an injury.
• Assess the claim and manage ensuring accurate and timely resolution
• Support people who have been injured at work and guide all parties (injured worker, employee, etc.) through each stage of the claims process
• Work with internal stakeholders to manage treatment approvals, return to work and injury management plans
• Manage weekly payments and provider invoices

About you

• Have experience in a phone based environment and enjoy speaking to people on the phone.
• You have a genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances
• You are an organised person who demonstrates strong time management and prioritisation skills
• You have great administration and computer skills and abilty to multitask.

Benefits

• Salary: $81,121 + 12.75% super
• Central location in the heart of Brisbane CBD near major transport links
• Onsite learning & development team with a structured career pathway
• Flexible working arrangements are available post-training.

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply or any of our roles.