Claims Advisor, Personal Injury - Hybrid, Growth Path

Troocoo Pty; Brisbane; Híbrido; AUD 83.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working after training

Brisbane CBD location

Comprehensive training program

Descripción de la vacante

Troocoo Pty seeks a Claims Officer in Personal Injury Insurance to manage a portfolio of lower complexity claims, supporting injured workers through treatment and return to work. You will be on the phone most of the day, set expectations, monitor progress, and process weekly payments, with training and a transition to hybrid work.

You will join a values-driven insurer and benefit from comprehensive training, ongoing support from technical advisors, and a Brisbane CBD base with easy transit

Formación

• Experience in allied health, medical reception, insurance or another phone-based customer service role.
• Strong verbal communication skills and the ability to build rapport quickly.
• Accurate and timely documentation skills with excellent attention to detail.
• Strong time management and the ability to prioritise a high volume of tasks.
• Confidence interpreting information such as medical reports, or a willingness to learn.
• A resilient, empathetic approach when supporting people through challenging situations.

Responsabilidades

• Make regular proactive phone contact with injured workers, employers and treatment providers.
• Set expectations and educate customers on available support and online services.
• Monitor treatment progress and return-to-work outcomes.
• Review medical information to approve reasonable and necessary treatment.
• Calculate and process weekly compensation payments.
• Identify emerging risks and refer claims to the appropriate specialist team.
• Maintain accurate, detailed records of all conversations and claim activity in line with policy and legislative requirements.

Conocimientos

Phone-based service

Verbal communication

Attention to detail

Time management

Empathy

Descripción del empleo

Troocoo Pty seeks a Claims Officer in Personal Injury Insurance to manage a portfolio of lower complexity claims, supporting injured workers through treatment and return to work. You will be on the phone most of the day, set expectations, monitor progress, and process weekly payments, with training and a transition to hybrid work.

You will join a values-driven insurer and benefit from comprehensive training, ongoing support from technical advisors, and a Brisbane CBD base with easy transit