System Applications Support Officer

Catholic Education Diocese of Rockhampton; Melton; On-site; AUD 110,000 - 123,000; Full time

Benefits offered by this job

12% Super

ADO

Job summary

Melton City Council is seeking a System Application Support Officer on a full-time fixed-term 12-month contract to support and optimise our TechnologyOne OneCouncil platform. You will configure systems, troubleshoot issues, train users and coordinate with vendors and stakeholders to plan and manage updates.

Based in Melton, you will join a collaborative IT team, handle both SaaS and on-premises applications, assist with integrations and resolve complex problems to improve service delivery to the

Qualifications

• Three years or more experience in IT support or system administration.
• Experience with the Microsoft tech stack: SQL databases, PowerShell and APIs.

Responsibilities

• Oversee the administration of the TechnologyOne OneCouncil platform across the Council environment.
• Provide onsite and remote software application support for SaaS and non-SaaS software in test and production environments, plus network issue support.
• Diagnose and resolve technical issues; escalate to higher-level support when needed.
• Coordinate with stakeholders and vendors to plan, test and manage updates and enhancements.

Skills

IT support experience

SQL databases

PowerShell

APIs

Education

Tertiary IT qualification

Job description

Full Time Fixed term Position - 12 Month Contract

Band 7 - Salary Range $109,825 to $122,758 per annum + 12% Super + ADO

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

Following the successful delivery of the Technology Change Program (TCP) Phase One, Melton City Council is entering an exciting next chapter of transformation.

TCP Phase 2 is a key part of Council’s broader Transformation Program focused on modernising and optimising our technology environment, improving operational efficiency and delivering better, more responsive services to our community and stakeholders.

Reporting to the Technical Lead, the System Application Support Officer you will be responsible for system configuration, troubleshooting technical issues and solutions, supporting and training users and acting as the key point of contact with the vendor and stakeholders to plan, test and manage issues, updates and enhancements.

You’ll also be expected to ensure smooth operations, provide support for technical integrations and tackle various challenges.

It’s a supportive environment that encourages and values collaboration and you’ll be working with a diverse, committed and motivated team.

We’re looking for an individual who is passionate about application support, works well as part of a team, collaborates effectively with internal staff and project teams and enjoys working on a technology change program to enhance efficiencies and continuous improvement.

Key Responsibilities

• Oversee the administration of the TechnologyOne OneCouncil platform across the Council environment.
• Work to achieve self-set goals, in an environment where there are large volumes of customer requests conflicting priorities, and competing expectations.
• Provide onsite and remote software application support for SaaS and non-SaaS software for both the test and production environments, and for network issues for end users.
• Diagnose and resolve technical issues efficiently, escalating to higher-level support when necessary.
• Negotiate with stakeholders, peers, industry bodies and other government agencies while collaborating with internal teams to support business goals and IT initiatives delivering solutions for process improvements.

To view the Position Description, click here .

About you

To be successful in this role you will have the following:

• Tertiary qualification, in IT, or equivalent in Computer Science, IT or a related field or significant similar experience.
• Three years or more experience in IT support or system administration, configuration, administration, and maintenance of business information applications within the Microsoft tech stack e.g. SQL databases, PowerShell and APIs etc

Culture and Values

Our vision for our community is to be:"A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too.Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

There are a number of great reasons why our people love working at Melton City Council:

• Additional $500 per annum pro rata superannuation for female employees over the age of 45
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*

*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and respondingto child abuse is at the centre of our everyday thinking and service delivery.

Applications close 11:59pm Wednesday 23 September 2026