Trainee Administration Officer

Lake Macquarie City Council; Newcastle-Maitland; On-site; AUD 35,000 - 40,000; Full time

Benefits offered by this job

Wage while studying

Certificate IV paid

Paid study time

Annual pay reviews

35 hour week

Four weeks annual leave

Mentored team

Health benefits

Job summary

Lake Macquarie City Council in Wallsend NSW invites applications for a Trainee Administration Officer in Environmental Systems and Assets. The role offers hands-on experience across administration, customer service, records management and business operations, while you study for a Certificate IV in Business Administration online.

You will deliver outstanding customer service, handle requests through the council system, process invoices and documents, coordinate meetings and workshops, and

Qualifications

• Completed Year 12 (or equivalent) with satisfactory results in English and Mathematics.
• Willingness to complete Certificate IV in Business Administration.
• Strong customer service mindset and ability to build positive relationships.
• Sound computer literacy and willingness to learn new digital systems and software.

Responsibilities

• Deliver outstanding customer service by responding to enquiries, requests and correspondence in a professional and timely manner.
• Manage and process customer requests through Council's customer request management system.
• Provide administrative support including processing invoices and requisitions, preparing correspondence and reports, maintaining systems, and coordinating documentation.
• Assist with the distribution of incoming correspondence and ensure workflows are directed to the appropriate teams.
• Coordinate meetings, prepare agendas, and record minutes.
• Support the planning and delivery of workshops, training sessions, events and departmental activities.
• Act as the department's Authority and TRIM Champion, supporting effective records and information management.
• Work collaboratively across Environmental Systems and Assets departments and contribute to team objectives.

Skills

Customer service

Communication

Computer literacy

Teamwork

Education

Year 12 (or equivalent)

Certificate IV in Business Administration (to be completed)

Tools

TRIM records management

Invoice processing systems

Job description

Trainee Administration Officer - Environmental Systems and Assets

Lake Macquarie City Council – Wallsend NSW

Are you looking to kick start your career? Obtain a Nationally Recognised Qualification and valuable experience in Business Administration with a Traineeship at Lake Mac Council!

ABOUT THE JOB

Kick-start your career with Lake Macquarie City Council as a Trainee Administration Officer in our Environmental Systems and Assets departments. This is an exciting opportunity to gain valuable hands‑on experience while making a real difference to the Lake Macquarie community. As a key member of the team, you'll be at the centre of the departments, supporting a diverse range of business areas and helping deliver exceptional customer service.

While working with an experienced and supportive team, you'll complete a Certificate IV in Business Administration through online study with the Australian College of Commerce and Management, building practical skills in administration, customer service, stakeholder engagement, records management, and business operations.

In this role, we will support you to:

Deliver outstanding customer service by responding to enquiries, requests and correspondence in a professional and timely manner.

Manage and process customer requests through Council's customer request management system.

Provide administrative support including processing invoices and requisitions, preparing correspondence and reports, maintaining systems, and coordinating documentation.

Assist with the distribution of incoming correspondence and ensure workflows are directed to the appropriate teams.

Coordinate meetings, prepare agendas, and record minutes.

Support the planning and delivery of workshops, training sessions, events and departmental activities.

Act as the department's Authority and TRIM Champion, supporting effective records and information management.

Work collaboratively across the Environmental Systems and Assets departments and contribute to achieving team and organisational objectives.

The position is located at councils’ temporary office in Wallsend and may involve travel to multiple areas within Lake Macquarie.

Read the position statement and capability framework to learn more.

WHAT WE OFFER

Receive a wage whilst studying towards a qualification starting from starting from $761.05 to $889.60 per week plus 12 per cent superannuation.

Enjoy paid study time and full payment of your Certificate IV course fees while you learn and grow your career.

Yearly pay reviews and increases based on performance.

35 hour working week with flexible work schedule.

Four weeks paid annual leave.

Be mentored and work closely with Team of qualified professionals in a supportive, empowering, innovative and collaborative work environment.

Access to a wide range of employee health, wellbeing and lifestyle benefits.

ABOUT YOU

We're looking for enthusiastic people who are ready to learn, grow and make a positive impact in the community. You will have:

Completed Year 12 (or equivalent) with satisfactory results in English and Mathematics.

A passion for providing outstanding customer service and creating positive experiences for others.

Strong communication and interpersonal skills, with the confidence to build positive relationships with a wide range of people.

Sound computer literacy and a willingness to learn new digital systems, software and technologies.

Enjoy working as part of a supportive team and contributing to shared goals.

A willingness to complete a Certificate IV in Business Administration and commitment to completing all training and study requirements.

Please note: Candidates who have already completed a Certificate IV in Business, or a higher-level qualification, are not be eligible for this traineeship.

For enquiries about the role, contact Gemma Bowe, Team Leader Business Support, 02 4069 0*** or via email *****@lakemac.nsw.gov.au.

We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees, and people with disability. We understand the skills and attributes veterans can bring to our Council.

As part of the recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.