Trainee Administrator

Workpa; Mackay Regional; On-site; AUD 38,000 - 52,000; Full time

Benefits offered by this job

Birthday Leave

Reward for Service Leave

Employee Assistance Program

Employee Rewards Program

Discounted Private Health Insurance

Professional Development including Tra

Traineeships and Diplomas

Job summary

WorkPac Skills in the Mackay region seeks a Trainee Administrator to welcome visitors and support fast-paced administrative tasks while you complete a Certificate III in Business. You will be the friendly first contact for visitors, candidates and staff, helping keep the office organized and running smoothly.

This entry-level opportunity offers hands-on experience with database management, email handling, and messages, in a supportive, team-focused environment.

Qualifications

• Savvy administration and customer service skills.
• Friendly and approachable nature.
• Excellent phone manner.
• Super organised with great time management.

Responsibilities

• Welcome visitors and act as the first point of contact for clients and staff.
• Support inbound calls from candidates and manage messages promptly.
• Maintain professional communication and timely responses.
• Handle high-volume administration and basic database tasks.
• Pursue on-the-job learning while completing the Certificate III in Business.

Skills

Admin skills

Customer service

Phone manner

Time management

Education

Certificate III in Business

Tools

Database management

Job description

Hey, is this you?

• Savvy administration and customer service skills
• Friendly and approachable nature
• Excellent phone manner
• Super organised with great time management

You’ll be the welcoming face of MyneSight (WorkPac Skills RTO) — the first point of contact for visitors and the energy that sets the tone for our Paget office. If you enjoy working in a fast-paced, dynamic environment and love keeping things organised and running smoothly, this could be the perfect next step for you.

This role is also an incredible upskilling opportunity. While gaining hands‑on experience, you’ll be supported to complete a Certificate III in Business, making it an ideal pathway for a school leaver looking to launch their career and build strong administrative and customer service skills.

What will your day look like?

• Learning how to deliver a professional and welcoming experience to visitors, clients, and staff
• Developing confident phone skills by supporting inbound calls from candidates
• Building strong communication habits and ensuring messages and enquiries are managed promptly
• Gaining hands‑on experience with high-volume administration, including database management and compliance processes
• Growing your business knowledge each day while completing your Certificate III in Business

In simple terms, as a Trainee Administrator, no two days will be the same! Yes, it’s an ever‑changing environment, but guess what? We really like to have fun and celebrate success. This comes in many shapes and forms including birthday and anniversary celebrations, giving back to our communities, gala events and work socials.

What’s in this for you?

Our Employees are our most valuable asset and WorkPac understands we are all different.This is why we offer so many different benefits to our Employees to suit their individuality and lifestyle choices.Benefits include:

• Birthday Leave
• Reward for Service Leave
• Employee Assistance Program
• Employee Rewards Program – 1000’s of perks, discounts and deals nationally
• Discounted Private Health Insurance
• Employee Referral Program
• Professional Development including Traineeships and Diplomas

Your WorkPac Skills

WorkPac Skills is proudly part of WorkPac, one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more. WorkPac Skills oversees the management of three Registered Training Organisations known as MyneSight (#31900), Gold Training (#40515) and The Australian Institute of Mining (#455536).

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.