Traffic Management Center Operator: Real-Time Incident Response

Ferrovial Services Australia; Sydney; Hybrid; AUD 64,000 - 100,000; Full time

Job summary

I-77 Mobility Partners LLC is seeking a Traffic Management Center (TMC) Operator to monitor roadways, detect and respond to incidents, and support the Operations and Maintenance department. The role requires coordinating with third parties and dispatching incident support as needed.

Ideal candidates have an associate degree or relevant TMC experience, plus 0–3+ years in transportation or public safety settings.

Qualifications

• Associate degree from an accredited college or university is preferred in related transportation/technical field, or directly relative experience in a TMC environment
• 0-3+ years of experience required, in a transportation, public safety, or commercial operations environment or similar

Responsibilities

• Serve as the point of contact for third parties requiring assistance on the I-77 Express Lanes Project, and dispatch incident support when needed
• Monitor CCTV from within the Traffic Management Center and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support
• Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department
• Assist to process and input data into the maintenance management system and generate monthly and quarterly reports
• Maintain an accurate record of events and log data
• Assist in the efficient transfer of data, activities, and schedules
• Prepare routine and complex correspondence including letters, memoranda, and reports
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Provide human resources administrative functions for the O&M department
• Responsible for coordinating meeting arrangements
• Greet visitors, field calls, and take messages
• Other administrative/support duties as assigned

Skills

Multitask

Problem solving

Teamwork

Communication

Microsoft Office

Education

Associate degree

Tools

Microsoft Office

Job description

I-77 Mobility Partners LLC is seeking a Traffic Management Center (TMC) Operator to monitor roadways, detect and respond to incidents, and support the Operations and Maintenance department. The role requires coordinating with third parties and dispatching incident support as needed.

Ideal candidates have an associate degree or relevant TMC experience, plus 0–3+ years in transportation or public safety settings.