Smart Traffic Control Operator

Transurban; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working

Parental leave (16 weeks)

Learning & development

Health & wellbeing support

Share offers

Volunteer days

Job summary

Transurban is hiring a Network Operator to monitor and control traffic, coordinate response teams, and relay critical information to keep roads safe. You will work in a busy control room, operate ITS with CCTV and road platforms, and provide real-time updates to stakeholders and the public.

The role requires experience in monitoring centres or similar environments, strong technical aptitude, resilience, and the ability to work shifts across 24/7 operations.

Qualifications

• Experience in a monitoring centre, control room, or operational environment—ideally with exposure to traffic control, emergency response, or incident management.
• Computer smart and analytical; comfortable with new technology and systems.
• Driven, resilient and efficient; maintain confidence and professionalism under pressure.
• Organised and decisive in prioritising tasks while juggling multiple activities.
• Experienced in writing reports and including key details for smooth operation.
• Shift work experience is a plus; roads are open 24/7.

Responsibilities

• Operate ITS, CCTV, AID, and road management platforms to ensure safe traffic flow.
• Coordinate with emergency services, field crews, and internal teams to manage incidents; minimise disruption and protect public safety.
• Develop and implement incident management and traffic management plans to improve efficiency and safety.
• Identify process improvements and make recommendations to enhance traffic management.
• Provide accurate real-time updates to stakeholders, media, and the public via digital platforms and VMS.
• Understand and apply traffic management policies, practices and procedures; operate across multiple assets as required.

Skills

Monitoring centre experience

Analytical mindset

Resilience under pressure

Organization & prioritization

Report writing

Shift work experience

Job description

Transurban is hiring a Network Operator to monitor and control traffic, coordinate response teams, and relay critical information to keep roads safe. You will work in a busy control room, operate ITS with CCTV and road platforms, and provide real-time updates to stakeholders and the public.

The role requires experience in monitoring centres or similar environments, strong technical aptitude, resilience, and the ability to work shifts across 24/7 operations.