Traffic ITS Hardware Support Specialist

Synapse-Its

South Australia

On-site

AUD 65,000 - 75,000

Full time

3 days ago

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Job summary

Synapse ITS is seeking a Technical Support Specialist in Australia to deliver world-class hardware technical support for ITS products. You will guide customers through troubleshooting and installation, logissues in ticketing/CRM/ERP systems, and help drive product improvements with engineering and marketing teams.

You will train distributors and staff, provide on-site support as needed, and maintain detailed documentation.

Qualifications

Two years of hardware technical support experience, preferably in ITS.
Experience with crosswalk beacons, radar speed signs, pedestrian signals, or similar ITS equipment.
Experience creating technical manuals or technical training materials.
Signal technician experience is highly preferred.

Responsibilities

Provide timely and accurate information to customers regarding troubleshooting, diagnostics, and installation guidance.
Work closely with engineering and marketing teams to develop content for training tools, manuals, knowledge portals and technical bulletins.
Use a ticketing system to open, track and close customer issues.
Provide reports and feedback to product management, sales, marketing, and engineering to develop product modifications.
Capture recurring issue patterns and elevate with clear reproduction steps and supporting data.
Demonstrate proficiency in MS Office, HubSpot CRM, and other internal software systems for reports and internal communication.
Train distributors, contractors, and internal staff on product installation, configuration, and maintenance.
Provide occasional on-site support or training at customer locations or Synapse ITS facilities.