ITS Hardware Support Engineer - Traffic Tech & Training

Synapse-Its; City of Greater Bendigo; Sur place; AUD 65 000 - 75 000; Plein temps

Résumé du poste

Synapse ITS is seeking a Technical Support Specialist to provide world-class hardware support for its ITS products. The role involves troubleshooting, installation guidance, and resolving issues via ticketing and CRM systems, with occasional on-site work.

Ideal candidates will have strong communication skills, technical writing ability, and experience with cross-functional collaboration across engineering, sales, and marketing to improve products and training materials.

Qualifications

• Hardware and software troubleshooting, installation guidance, and issue resolution.
• 2+ years in hardware technical support, preferably ITS/traffic tech.
• Diploma in Electronics Engineering Tech is required; related degree an asset.

Responsabilités

• Provide timely troubleshooting and installation guidance to customers.
• Collaborate with engineering and marketing to develop training content and manuals.
• Use a ticketing system to manage customer issues and report feedback to teams.
• Train distributors and internal staff on product installation and maintenance.
• Occasionally provide on-site support or training at customer sites or Synapse ITS facilities.

Connaissances

Interpersonal skills

Communication skills

Technical acumen

Explain tech to non-tech

Problem solving

Team collaboration

Technical writing

Independent action

Formation

Diploma in Electronics Engineering Technology

Bachelor’s degree (asset)

Outils

MS Office

HubSpot CRM

Description du poste

Synapse ITS is seeking a Technical Support Specialist to provide world-class hardware support for its ITS products. The role involves troubleshooting, installation guidance, and resolving issues via ticketing and CRM systems, with occasional on-site work.

Ideal candidates will have strong communication skills, technical writing ability, and experience with cross-functional collaboration across engineering, sales, and marketing to improve products and training materials.