ITS Technical Support Specialist — Traffic & Signals

Synapse-Its

Queensland

Presencial

AUD 65.000 - 75.000

Jornada completa

Hace 7 días

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Descripción de la vacante

Synapse ITS is seeking a Technical Support Specialist to deliver world-class hardware support for Synapse ITS products. You will troubleshoot, guide customers, and manage issues using ticketing, CRM, and ERP systems while processing warranty RMAs to ensure satisfaction.

You will support lifecycle stages from development to post-sales, training distributors and staff, and occasionally provide on-site assistance at customer locations or Synapse ITS facilities, with emphasis on traffic calming

Formación

Diploma or higher in electronics/technical field.
Strong communication and writing skills.
Experience with hardware troubleshooting and diagnostics.
Familiarity with ticketing, CRM, and ERP systems.

Responsabilidades

Provide timely and accurate troubleshooting guidance and installation support.
Collaborate with engineering and marketing to create training materials and knowledge portals.
Use a ticketing system to open, track, and close customer issues.
Provide reports and feedback to product teams for improvements.
Identify recurring issues and report with steps to reproduce.
Demonstrate proficiency in MS Office and HubSpot for reporting and records.
Train distributors and internal staff on product installation and maintenance.
Provide on-site support or training at customer sites or Synapse ITS facilities.