ITS Hardware Support Engineer – Traffic Tech

Synapse-Its

Canberra

On-site

AUD 65,000 - 75,000

Full time

4 days ago

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Job summary

Synapse ITS is seeking a Technical Support Specialist to provide world-class hardware technical support to customers, guiding them from initial questions to resolution using ticketing and CRM systems. You will assist through the product lifecycle, including pre-sales, post-sales, and end-of-life phases.

The role requires strong communication skills, a high technical aptitude, and the ability to work with engineers and marketing to develop training and knowledge content.

Qualifications

2+ years of hardware technical support experience.
Strong communication and written skills.
Experience with crosswalk beacons or ITS tech is a plus.
Ability to troubleshoot electronic hardware and software systems.

Responsibilities

Provide timely troubleshooting, diagnostics, and installation guidance.
Create content for training tools, manuals, and knowledge portals.
Use a ticketing system to track and close issues.
Provide reports to product management and engineering for improvements.
Capture recurring issue patterns to improve products.
Train distributors and staff on product installation and maintenance.
Occasional on-site support or training at customer locations.

Skills

Interpersonal skills

Technical communication

Patience with customers

Ability to explain tech

Education

Diploma in Electronics Engineering Technology

Bachelor’s degree in related technical discipline

Tools

MS Office

HubSpot CRM

Job description

The role requires strong communication skills, a high technical aptitude, and the ability to work with engineers and marketing to develop training and knowledge content.

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