Trading Platform Support Specialist (FIX & Markets)

Cantor Fitzgerald; New South Wales; On-site; AUD 90,000 - 120,000; Full time

Job summary

Cantor Fitzgerald in Australia seeks an experienced eServices support specialist to deliver exceptional client service for electronic trading platforms. You will handle first-line incidents, triage, and proactive monitoring in a fast-paced environment.

You will work with FIX connectivity, order routing, and market data, building strong relationships with clients and internal teams while maintaining SLA-driven performance.

Qualifications

• 2–3 years in financial services support, prefer banking/exchange/clearing.
• Experience with FX, Rates, or Credit products is essential.
• Proven FIX API troubleshooting skills.
• Understanding of trading workflows and trade lifecycle.
• Exposure to deployment or networking is a plus.
• Interest in low-level system architecture (infrastructure, networking).
• Strong problem-solving and analytical abilities.
• Excellent multitasking and prioritization in time-sensitive environments.

Responsibilities

• Provide first-line support for trading platforms and manage incidents within SLAs.
• Drive investigations from triage to resolution; ensure timely issue resolution.
• Monitor alerts and respond proactively to real-time issues.
• Troubleshoot FIX connectivity, order routing, and market data challenges.
• Analyze FIX logs and investigate order/trade activities for accuracy.
• Perform order lookups, cancellations, and trade exports.
• Communicate effectively during incidents; manage stakeholder expectations.
• Build and maintain strong client and internal team relationships.
• Stay updated with end-to-end trading workflows for efficient support.
• Support the global shift model with clear handovers.

Skills

FIX API troubleshooting

Trading workflows

Problem solving

Multitasking

Networking basics

Client communication

Time management

AI tools awareness

Tools

Confluence

Dynamics

Teams

Salesforce

Job description

Cantor Fitzgerald in Australia seeks an experienced eServices support specialist to deliver exceptional client service for electronic trading platforms. You will handle first-line incidents, triage, and proactive monitoring in a fast-paced environment.

You will work with FIX connectivity, order routing, and market data, building strong relationships with clients and internal teams while maintaining SLA-driven performance.