Lead Support Analyst, FIX connectivity, Information Technology

CLSA Limited; Australia; On-site; AUD 120,000 - 180,000; Full time

Job summary

CITIC CLSA is seeking a Senior Support Analyst to manage FIX connectivity and onboarding for clients, vendors, brokers, and exchanges. The role collaborates with regional FIX teams across Hong Kong, Pune, New York, Japan, London, and Sydney to ensure robust connectivity and rapid issue resolution.

The position requires deep FIX knowledge, trading desk experience, and strong communication skills for interaction with vendors and traders. A senior, self-driven professional is essential for success.

Qualifications

• 10–15 years in FIX technology with 8+ years in FIX client onboarding.
• Experience with CAMERON FIX or Appia and FIX engines.
• Strong knowledge of Cash Equity DMA/DSA, Agency and Program FIX.
• Familiarity with SWAP, Futures & Options in FIX environments.
• Exposure to Asian market exchange rules and ID markets like China Connect, Korea, Taiwan.

Responsibilities

• Provide daily trading operations desk support across High Touch & Low Touch desks.
• Test and certify FIX clients, vendors, brokers and exchanges; manage connectivity.
• Collaborate with infra teams to setup FIX connectivity and maintain relationships.
• Roll out FIX projects and participate in incident/change management.

Skills

FIX technology

Excellent English communication

Self-starter / independent work style

Trading floor exposure

Strong problem solving

Education

Bachelor's degree in Information Technology or related field

Tools

Cameron FIX

Appia

VeriFIX

Kibana/Grafana/Logstash/Elasticsearch

SNOW (ServiceNow)

Job description

Position Description Senior Support Analyst will be part of the Global FIX connectivity team responsible for handling FIX connectivity requests from clients, vendors, brokers and exchanges. Senior Support analyst will be working closely with regional FIX teams in Hong Kong, Pune, New York, Japan, London and Sydney.

Key Areas of Responsibilities

Daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk. FIX testing and certifications of FIX clients, FIX vendors, FIX brokers, internal & external dark & lit pools & exchanges. Understand and work with infra teams to setup connectivity between external parties and with the firm and able to maintain FIX network relationship.

Requirements

Bachelor's degree or above in Information Technology or relevant disciplines. 10 - 15 years experience with minimum of 8 years proficiency in FIX technology with good experience in FIX certification and FIX client on-boarding. Proven experience in Cameron FIX or Appia or other FIX engines. Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment. Excellent knowledge of SWAP, Future & Options business in a DMA & DSA FIX environment. 5-8 years of experience in a Broker / Dealer environment. Good knowledge of exchange rules of Asian markets (HK/China CONNECT/JP/KR/SG/TW/AU/IN/ID). Good understanding of Trade Flow systems needed for DMA/DSA trade booking especially in ID markets like China Connect, Korea, Taiwan and India. Good understanding of Order Management Systems like Fidessa, Flextrade etc. Good understanding of Front end systems like Bloomberg, ITG etc. Good exposure in FIX testing tools like VeriFIX. Good exposure in FIX monitoring tools like KIBANA, Grafana, Logstash, Elastic search, ITRS, etc. Good exposure in change & incident management tools like SNOW. Must be self-starter and be able to work independently. Willing to undertake other Trade Support functions. Ready to work in Trading floor (high pressure environment). Excellent communications skills and the ability to interact with Vendors and Traders. FIX development skills (not mandatory but good to have). Rollout FIX projects individually. Knowledge of SRE will be added advantage. Excellent command in both written and spoken English. Knowledge in FIX protocol (FIX versions 4.0, 4.1, 4.2, 4.4). Knowledge in FIX engines like Cameron, Appia. Knowledge in ORACLE (user level). Knowledge in Unix and Shell scripting. Knowledge in FIX automated tools. Awareness of SRE concepts is an added advantage.

CITIC CLSA provides global investors and corporate executives with insights, liquidity and capital to drive their growth strategies. Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, corporate finance, equity and debt capital markets, securities and wealth management. As part of CITIC Securities (SSE: 600030, SEHK: 6030), China’s leading investment bank, CITIC CLSA is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China. CITIC CLSA operates from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit http://www.clsa.com.