Global FX Customer Support Specialist – Growth & Impact

Kirinari Disability Services; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team events

Training budget

Wellness facilities access

Birthday day off

Job summary

FP Markets Group of Companies in Sydney is hiring a Full-Time Customer Support Specialist to assist clients via phone, email and live chat, guiding them through our products and trading platforms. You will help build client trust, resolve issues promptly and deliver a smooth, professional experience throughout the trading journey, contributing to a growing multicultural team.

Reporting to the General Manager and collaborating with other departments, you will play a key role in maintaining high

Qualifications

• Fluency in English is essential.
• Knowledge of FX/CFD industry is advantageous.
• Strong communication and teamwork skills.
• Ability to work on public holidays.

Responsibilities

• Provide answers to customers by identifying problems and assisting with queries via telephone, email and live chat.
• Educate clients on how to use the company’s website and trading platforms.
• Communicate with clients regarding the company’s products and services via telephone, email and live chat.
• Assist other departments as needed.

Skills

Fluency in English

Team player

Computer literacy

FX/CFD knowledge

Job description

FP Markets Group of Companies in Sydney is hiring a Full-Time Customer Support Specialist to assist clients via phone, email and live chat, guiding them through our products and trading platforms. You will help build client trust, resolve issues promptly and deliver a smooth, professional experience throughout the trading journey, contributing to a growing multicultural team.

Reporting to the General Manager and collaborating with other departments, you will play a key role in maintaining high