Trade Services Receptionist & Admin Specialist

CoopAir Heating and Cooling; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Friendly office environment

Modern Bayswater facilities

Long-term employment opportunity

Growth opportunities

Competitive remuneration based on经验

Job summary

CoopAir Heating and Cooling – Bayswater North VIC is seeking a hands-on Receptionist/Administration Officer to join our growing HVAC and electrical service team. You will be the first point of contact for customers and support technicians, sales, and management to keep operations running smoothly.

This role requires experience in a trade service environment, strong communication, and excellent organisation. Apply to join a friendly, growing team with modern facilities in Bayswater.

Qualifications

• Previous experience working for a trade service business is essential.
• Experience in plumbing, HVAC, electrical or a similar trade-based business.
• Understands how service technicians, job bookings and scheduling operate.
• Has experience handling a high volume of incoming phone calls.
• Is confident communicating with customers, tradespeople and suppliers.
• Has strong computer and administration skills.
• Is organised, reliable and able to multitask in a busy environment.
• Has excellent written and verbal communication skills.
• Can work independently and take initiative.
• Has a positive attitude and enjoys being part of a team.

Responsibilities

• Answer incoming phone calls and manage customer enquiries.
• Book and schedule service and maintenance jobs.
• Coordinate appointments between customers and technicians.
• Manage incoming emails and general enquiries.
• Create and update jobs in ServiceTitan.
• Communicate with technicians regarding job updates and scheduling.
• Follow up customers regarding appointments, quotes and outstanding matters.
• Assist with invoicing, purchase orders and general administration.
• Manage customer records and ensure job information is accurate.
• Provide excellent customer service and handle customer concerns professionally.
• Support the office and management team with day-to-day administration.

Skills

Trade service experience

Customer service

multischedule coordination

Tools

ServiceTitan

Job description

CoopAir Heating and Cooling – Bayswater North VIC is seeking a hands-on Receptionist/Administration Officer to join our growing HVAC and electrical service team. You will be the first point of contact for customers and support technicians, sales, and management to keep operations running smoothly.

This role requires experience in a trade service environment, strong communication, and excellent organisation. Apply to join a friendly, growing team with modern facilities in Bayswater.