Scheduling & Customer Service Coordinator

CoopAir Heating and Cooling; Melbourne; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

CoopAir Heating and Cooling in Bayswater, Victoria, is seeking a Customer Service & Scheduling Coordinator to join a busy office environment. You’ll manage incoming inquiries, schedule service calls, coordinate technicians and ensure smooth daily workflows while maintaining a high standard of customer care.

The role suits a motivated, organised individual who can handle multiple priorities, communicate clearly with customers and technicians, and support the Director and team.

Formación

• Experience scheduling jobs and coordinating field technicians.
• Excellent customer service and telephone communication skills.
• Extremely organised with the ability to manage multiple priorities.
• Able to handle a high volume of calls, emails and daily tasks.

Responsabilidades

• Answer incoming calls and handle customer enquiries.
• Book service calls, maintenance visits and installation appointments.
• Ensure jobs are organised, updated and closed off.
• Manage and coordinate daily technician schedules.
• Communicate with technicians to monitor progress.
• Handle urgent bookings, schedule changes and delays.
• Assist with quotation follow-ups and customer enquiries.
• Support the Director and management with day-to-day tasks.

Conocimientos

Scheduling

Customer service

Telephone communication

Organised

Multitasking

Independent work

Team player

Descripción del empleo

CoopAir Heating and Cooling in Bayswater, Victoria, is seeking a Customer Service & Scheduling Coordinator to join a busy office environment. You’ll manage incoming inquiries, schedule service calls, coordinate technicians and ensure smooth daily workflows while maintaining a high standard of customer care.

The role suits a motivated, organised individual who can handle multiple priorities, communicate clearly with customers and technicians, and support the Director and team.