Receptionist / Administration Officer

CoopAir Heating and Cooling; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Friendly office environment

Modern Bayswater facilities

Long-term employment opportunity

Growth opportunities

Competitive remuneration based on经验

Job summary

CoopAir Heating and Cooling – Bayswater North VIC is seeking a hands-on Receptionist/Administration Officer to join our growing HVAC and electrical service team. You will be the first point of contact for customers and support technicians, sales, and management to keep operations running smoothly.

This role requires experience in a trade service environment, strong communication, and excellent organisation. Apply to join a friendly, growing team with modern facilities in Bayswater.

Qualifications

• Previous experience working for a trade service business is essential.
• Experience in plumbing, HVAC, electrical or a similar trade-based business.
• Understands how service technicians, job bookings and scheduling operate.
• Has experience handling a high volume of incoming phone calls.
• Is confident communicating with customers, tradespeople and suppliers.
• Has strong computer and administration skills.
• Is organised, reliable and able to multitask in a busy environment.
• Has excellent written and verbal communication skills.
• Can work independently and take initiative.
• Has a positive attitude and enjoys being part of a team.

Responsibilities

• Answer incoming phone calls and manage customer enquiries.
• Book and schedule service and maintenance jobs.
• Coordinate appointments between customers and technicians.
• Manage incoming emails and general enquiries.
• Create and update jobs in ServiceTitan.
• Communicate with technicians regarding job updates and scheduling.
• Follow up customers regarding appointments, quotes and outstanding matters.
• Assist with invoicing, purchase orders and general administration.
• Manage customer records and ensure job information is accurate.
• Provide excellent customer service and handle customer concerns professionally.
• Support the office and management team with day-to-day administration.

Skills

Trade service experience

Customer service

multischedule coordination

Tools

ServiceTitan

Job description

CoopAir Heating and Cooling – Bayswater North VIC

Join a growing Air Conditioning & Electrical business!

Coop Group is a growing heating, cooling, refrigeration and electrical business based in Bayswater. Due to continued growth, we are looking for an experienced Receptionist / Administration Officer to join our office team.

We are specifically looking for someone who has previous experience working within a trade service business, such as plumbing, air conditioning, electrical or similar.

You will be the first point of contact for our customers and play an important role in keeping the day-to-day operations of the business running smoothly.

About the Role

This is a hands-on administration and reception position in a busy trade service environment. You will work closely with our technicians, sales team, management and customers to ensure jobs are organised, customers are looked after and administration is completed efficiently.

Key Responsibilities

• Answer incoming phone calls and manage customer enquiries.

• Book and schedule service and maintenance jobs.

• Coordinate appointments between customers and technicians.

• Manage incoming emails and general enquiries.

• Create and update jobs in ServiceTitan.

• Communicate with technicians regarding job updates and scheduling.

• Follow up customers regarding appointments, quotes and outstanding matters.

• Assist with invoicing, purchase orders and general administration.

• Manage customer records and ensure job information is accurate.

• Provide excellent customer service and handle customer concerns professionally.

• Support the office and management team with day-to-day administration.

Essential Requirements

Previous experience working for a trade service business is essential.

We are looking for someone who:

• Has experience working in plumbing, HVAC, electrical or a similar trade-based business.

• Understands how service technicians, job bookings and scheduling operate.

• Has experience handling a high volume of incoming phone calls.

• Is confident communicating with customers, tradespeople and suppliers.

• Has strong computer and administration skills.

• Is organised, reliable and able to multitask in a busy environment.

• Has excellent written and verbal communication skills.

• Can work independently and take initiative.

• Has a positive attitude and enjoys being part of a team.

Experience with ServiceTitan or similar job management software will be highly regarded.

What We Offer

• Join an established and growing HVAC and Electrical business.

• Friendly and supportive office environment.

• Modern office and warehouse facilities in Bayswater.

• Stable, long-term employment opportunity.

• Opportunity to grow and develop within the business.

• Supportive management team.

• Competitive remuneration based on experience.

About Coop Group

Coop Group is a growing Melbourne-based business providing air conditioning, heating, refrigeration and electrical services to residential and commercial customers.

With a strong focus on customer service, quality workmanship and continued growth, we are looking for someone who wants to become a valued part of our team.