Trade Information Officer

Fremantle Port Authority; Fremantle; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Free onsite parking

Flexible working arrangements

Generous annual leave

Salary packaging benefits

Ongoing training and development

Health and wellbeing program

WA economy contribution

Job summary

Fremantle Ports is seeking a detail-oriented Trade Information Officer to join our Trade, Customer Service & Support team. You will ensure timely, accurate processing of trade information that underpins revenue generation, reporting and customer service at one of Australia's leading ports.

Based in Fremantle, you will handle cargo manifests, prepare charges, liaise with customers and stevedores, analyse statistics and support internal controls.

Qualifications

• Experience with computerised business systems and large data volumes
• Knowledge of shipping, logistics, or maritime environments advantageous
• Strong numerical and problem-solving abilities
• Excellent attention to detail and data verification skills

Responsibilities

• Process and reconcile cargo manifests (containerised and non-containerised) with accuracy
• Calculate cargo and vessel charges per Fremantle Ports policies
• Liaise with customers, agents and stevedores on charges and statistics
• Compile, analyse and report trade statistics to support decisions
• Assist financial processes with invoice prep, accruals and audits
• Maintain procedures and controls within Trade Information for continuous improvement

Skills

Data analysis

Shipping knowledge

Analytical thinking

Attention to detail

Customer service

Stakeholder engagement

Job description

Trade Information Officer

• Be part of a team that supports the efficient flow of trade through one of Australia's leading ports
• Build your expertise in trade information management, data analysis and customer service
• Join a collaborative organisation committed to professional development and continuous improvement

Fremantle Ports' refreshed 2027 Strategic Plan marks an exciting new chapter for one of Australia's most successful ports. Building on decades of expertise, we're setting a bold vision for the future. If you're passionate about making a difference, enjoy working in a fast-paced environment, and are inspired by the opportunity to contribute to something bigger, this could be the role for you.

The Opportunity

We are seeking a detail-oriented and customer-focused Trade Information Officer to join our Trade, Customer Service & Support team. Reporting to the Manager Trade, Customer Service & Support, you will play a key role in ensuring the timely and accurate processing of trade information that underpins revenue generation, reporting and customer service.

Your Day-to-Day Impact

• Process and reconcile containerised, non-containerised and miscellaneous cargo manifests, ensuring accuracy and completeness.
• Process trade information to generate accurate cargo and vessel charges in accordance Fremantle Ports' charging policies and procedures.
• Liaise with customers, cargo agents and stevedores regarding trade information, charges, quotations and shipping statistics.
• Compile, analyse and report trade statistics and performance indicators to support business decision-making.
• Support financial processes through invoice preparation, accrual reporting and audit activities.
• Contribute to continuous improvement by maintaining procedures, documentation and internal controls within the Trade Information function.

The Expertise You Bring

• Experience working with computerised business systems and processing large volumes of data with a high degree of accuracy.
• Knowledge of shipping, logistics, transport, maritime or related operational environments.
• Strong analytical, numerical and problem-solving skills.
• Strong attention to detail and the ability to process, verify and reconcile information accurately
• Excellent customer service, communication and stakeholder engagement capabilities.
• Ability to work collaboratively within a team while managing competing priorities.
• Knowledge of port operations, relevant legislation or commercial business practices will be highly regarded.

What We Offer

Join Fremantle Ports and be part of a proud organisation with a rich history and culture that makes a significant contribution to the WA economy. Primarily based in Fremantle, you'll enjoy a unique workplace with stunning ocean views, rich heritage and striking architecture in the heart of the Victoria Quay precinct.

• Free onsite parking and access to an onsite gym
• Flexible working arrangements that support work-life balance
• Generous annual leave provisions
• Salary packaging benefits
• Ongoing training and professional development opportunities
• A comprehensive health, wellbeing and employee support program
• The opportunity to contribute to the growth and success of one of Western Australia's leading ports.

Get to Know Us

Fremantle Ports is a commercially successful Government Trading Enterprise and one of Western Australia's most important trade gateways, facilitating more than $45 billion in trade each year. We are driven by our CARE values: Collaboration, Accountability, Respect and Excellence, guiding how we work, deliver results, and support our people and community.

Ready to Make an Impact?

For further information or a copy of the Position Description, email our Recruitment Team at [e-mail]. Applications received via email will not be accepted.

Closing Date: 6 September Sunday at 5:00pm AWST.

Fremantle Ports is committed to fostering an inclusive and diverse workforce culture, underpinned by our Values of Collaboration, Accountability, Respect and Excellence. Applications from Aboriginal and Torres Strait Islander people are strongly encouraged.