Trade Information Analyst - Data, Cust Serv & Logistics

Fremantle Ports; Fremantle; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Onsite parking

Flexible work

Annual leave

Training & development

Wellbeing program

Job summary

Fremantle Ports is seeking a detail-oriented Trade Information Officer to join our Trade, Customer Service & Support team in Fremantle, WA. You will play a key role in processing trade information, reconciling manifests, and generating accurate charges in line with our policies.

We value collaboration, continuous improvement and strong data skills. A customer-focused mindset and ability to manage competing priorities will help you contribute to revenue, reporting and service excellence.

Qualifications

• Experience with large data volumes in computerised systems.
• Knowledge of shipping, logistics, transport, maritime or related operational environments.
• Strong analytical, numerical and problem-solving skills.
• Excellent customer service, communication and stakeholder engagement capabilities.
• Strong attention to detail and the ability to process, verify and reconcile information accurately.
• Ability to work collaboratively within a team while managing competing priorities.
• Knowledge of port operations or relevant legislation or commercial business practices will be highly regarded.

Responsibilities

• Process and reconcile containerised, non-containerised and miscellaneous cargo manifests, ensuring accuracy and completeness.
• Process trade information to generate accurate cargo and vessel charges in accordance Fremantle Ports' charging policies and procedures.
• Liaise with customers, cargo agents and stevedores regarding trade information, charges, quotations and shipping statistics.
• Compile, analyse and report trade statistics and performance indicators to support business decision-making.
• Support financial processes through invoice preparation, accrual reporting and audit activities.
• Contribute to continuous improvement by maintaining procedures, documentation and internal controls within the Trade Information function.

Skills

Data processing

Maritime knowledge

Analytical skills

Stakeholder engagement

Team collaboration

Attention to detail

Job description

Fremantle Ports is seeking a detail-oriented Trade Information Officer to join our Trade, Customer Service & Support team in Fremantle, WA. You will play a key role in processing trade information, reconciling manifests, and generating accurate charges in line with our policies.

We value collaboration, continuous improvement and strong data skills. A customer-focused mindset and ability to manage competing priorities will help you contribute to revenue, reporting and service excellence.