Trade Desk Support

Metcash Trading Limited; Queanbeyan-Palerang; On-site; AUD 33,000 - 39,000; Part time

Job summary

Metcash Trading Limited is seeking an experienced Trade Support Team Member for our Hudson Mitre 10 store in Queanbeyan. This permanent part-time role rosters between 20-25 hours per week, Monday to Friday, supporting the Trade Sales Team with admin tasks and delivering excellent service to trade customers.

You will liaise with Trade Account Managers, process orders, arrange site deliveries, and handle inquiries.

Qualifications

• Clear communication with customers & suppliers via phone and email.
• Multitask in a dynamic, fast-paced trade business.
• Experience in administration or customer support.
• Flexible to work across a five-day trading week roster.
• Trade or building industry experience is advantageous but not required.
• Ability to work well in a diverse team.

Responsibilities

• Liaise with Trade Account Managers to support trade account customers.
• General admin duties to support our Trade Sales team.
• Process customer orders and prepares quotes accurately and efficiently.
• Arrange and book site deliveries, coordinating with customers and internal teams.
• Handle customer queries and complaints in a professional and helpful manner.
• Maintain accurate data and documentation.
• Work closely with internal teams to ensure smooth operations.

Skills

Clear communication

Multitasking

Administration

Five-day roster

Trade industry

Customer support

Job description

Select how often (in days) to receive an alert:

An opportunity has become available at our Hudson Mitre 10 store in Queanbeyan for an experienced Trade Support Team Member.

This is aPermanent Part-Time position rostering between 20-25 hours a week from Monday to Friday.

You will support our Trade Sales Team with administrative tasks and help deliver excellent service to our trade customers. You’ll use your experience in trade, retail or administration to manage enquiries, process orders and build strong working relationships in a fast-paced, team-driven environment. A passion for delivering outstanding customer service will help you succeed in this dynamic role.

What you will be doing:

• Liaise with Trade Account Managers to support trade account customers.
• General admin duties to support our Trade Sales team.
• Processing customer orders and preparing quotes accurately and efficiently.
• Arrange and book site deliveries, coordinating with customers and internal teams
• Handle customer queries and complaints in a professional and helpful manner.
• Maintaining accurate data and documentation.
• Work closely with internal teams to ensure smooth operations.

What you will bring:

• Ability to clearly communicate to customers & Suppliers via phone and email.
• Ability to multitask in a dynamic fast paced trade business.
• Previous experience in administration or customer support.
• Flexibility to work across a 5-day trading week roster
• Trade or building industry experience is an advantage but not essential.
• Ability to work closely in a diverse team.

About Us

For over 50 years Mitre 10 has been the local and independent hardware store to thousands of Australians. Our focus is on people, performance and providing great customer outcomes by working together and building partnerships.

Our Hudson Trade Centre is the home of quality hardware and expert advice, proudly servicing builders, tradies and home renovators across the nation. Our vision is to grow and strengthen our business by investing in our people and developing strong partnerships with our customers and our vendors.