Trade Administrator Mitre 10

Faggs Group Pty Ltd; Ballarat; On-site; AUD 45,000 - 65,000; Full time

Job summary

Wendouree Mitre 10 in Ballarat is seeking a motivated Trade Administrator to assist customers with product enquiries, prepare quotations, process orders and coordinate deliveries. You will work closely with our external sales team and gain support from procurement, logistics and hardware departments to deliver outstanding service and grow our trade business.

The role focuses on friendly trade customer service, accurate quotations, order processing and building strong relationships with

Qualifications

• Experience in trade sales or trade support
• Knowledge of timber, building materials and hardware products
• Strong customer service and sales ability
• Clear verbal and written communication skills
• Confidence using computers and sales/order systems
• Strong organisation and time management in a busy environment

Responsibilities

• Provide friendly, knowledgeable service to trade customers over the phone and via email
• Prepare accurate quotations and follow up to support sales
• Process customer orders and coordinate deliveries
• Check product availability and liaise with colleagues and suppliers
• Manage special orders and supplier purchase orders
• Process cash and account sales, returns and refunds
• Resolve customer enquiries and complaints promptly
• Build trusted relationships with customers, colleagues and suppliers
• Contribute to sales targets with the Trade Sales Team
• Support a safe workplace and collaborate across the business

Skills

Trade sales support

Customer service

Communication skills

Sales ability

Organisational skills

Job description

Join the team at Wendouree Mitre 10 and put your trade knowledge and customer service skills to work!

We are seeking a motivated Trade Administrator to work in our busy Trade Hub. In this varied role, you will assist customers with product enquiries, prepare quotations, process orders and coordinate deliveries.

Working closely with our external sales team, and with support from our procurement, logistics and hardware departments, you will help deliver outstanding service and grow our trade business.

What will you be doing?

• Providing friendly, knowledgeable service to trade customers over the phone and through email.
• Preparing accurate quotations and following up promptly to support sales.
• Processing customer orders and coordinating deliveries.
• Checking product availability and working with colleagues and suppliers to meet customer needs.
• Managing special orders and supplier purchase orders.
• Processing cash and account sales, returns, credits and refunds.
• Resolving customer enquiries and complaints promptly and professionally.
• Building strong customer relationships and supporting new business opportunities.
• Contributing to sales targets and maintaining competitive pricing with support from the Trade Sales Team.
• Supporting a safe workplace and working collaboratively across the business.

What will you bring?

• Previous experience in trade sales, trade support or a similar customer service role.
• Knowledge of timber, building materials and hardware products.
• Strong customer service skills and a demonstrated ability to make sales.
• Clear verbal and written communication skills.
• Confidence using computers and learning sales and ordering systems.
• Strong organisation, time management and attention to detail.
• The ability to prioritise tasks in a busy environment.
• A positive, practical attitude and a willingness to support your team.
• The ability to build trusted relationships with customers, colleagues and suppliers.