Trade Customer Service Specialist

libertyone; Atherton; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Paid parental leave

Health cover at discounted rates

Employee discounts

Job summary

Tonkin Steel in Atherton, QLD is seeking a hands-on, customer-facing team member to join our front counter. You will be the first point of contact for trade and industrial customers, helping them find the right products, processing orders, and delivering tailored product advice.

This permanent full-time role offers Monday to Friday 7:30am–4:00pm, with opportunities to develop strong customer relationships and contribute to a dynamic team at the Atherton site.

Qualifications

• Customer service, administration or retail experience is beneficial but not essential.
• Strong communication and relationship-building skills with customers and colleagues.
• Proficiency with computer systems; experience with Microsoft Office or SAP is highly regarded.
• Positive attitude and willingness to learn new systems and processes quickly.

Responsibilities

• Serve trade and industrial customers at the front counter and over the phone.
• Process cash sales, quotes, and orders accurately.
• Manage stock levels and assist with general admin and sales tasks.
• Build strong relationships with regular trade customers and provide tailored product advice.

Skills

Customer service

Communication

Retail experience

Microsoft Office

SAP

Tools

Microsoft Office

SAP

Job description

Tonkin Steel in Atherton, QLD is seeking a hands-on, customer-facing team member to join our front counter. You will be the first point of contact for trade and industrial customers, helping them find the right products, processing orders, and delivering tailored product advice.

This permanent full-time role offers Monday to Friday 7:30am–4:00pm, with opportunities to develop strong customer relationships and contribute to a dynamic team at the Atherton site.