Customer Experience Specialist - Trade & Industrial

InfraBuild; Atherton; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Paid parental leave

Health cover (nib)

Employee discounts

Job summary

Tonkin Steel, a brand of InfraBuild, invites applications for a hands-on front counter role at our Atherton site. You will be the first point of contact for trade and industrial customers, helping them find products, place orders and provide tailored advice to keep their businesses moving.

The permanent, full-time position runs Monday to Friday, 7:30am–4:00pm, with opportunities to learn and grow within a close-knit team and supportive environment.

Qualifications

• Experience in customer service or front counter is beneficial.
• Ability to handle inquiries and build relationships with customers.
• Familiarity with stock management and sales processes is a plus.

Responsibilities

• Serving trade and industrial customers at the front counter and over the phone
• Processing cash sales, quotes, and orders accurately
• Managing stock levels
• Handling customer enquiries and providing tailored product advice
• Building strong relationships with regular trade customers
• Supporting general admin and sales tasks as needed

Skills

Customer service

Communication skills

Microsoft Office

SAP

Tools

SAP

Microsoft Office

Job description

Tonkin Steel, a brand of InfraBuild, invites applications for a hands-on front counter role at our Atherton site. You will be the first point of contact for trade and industrial customers, helping them find products, place orders and provide tailored advice to keep their businesses moving.

The permanent, full-time position runs Monday to Friday, 7:30am–4:00pm, with opportunities to learn and grow within a close-knit team and supportive environment.