Customer Service Specialist - Steel Industry Growth

Gfg-Alliance; Toowoomba Regional; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Paid parental leave

Health cover

Employee discounts

Job summary

GFG Alliance in Toowoomba is seeking a customer service focused administrator to be the first point of contact for customers across trade counter, phone and email channels. This hands-on role involves processing orders, providing quotes and ensuring smooth operation of the office from Monday to Friday, 8:00am–4:30pm.

You will join a supportive team with opportunities for skill development and internal progression within a national business, including relocation opportunities as needed.

Qualifications

• Customer service or sales experience
• Experience within an admin environment will be highly regarded
• Good communication and a positive attitude
• Reliable and takes initiative
• Comfortable using a computer (training provided)
• Experience with SAP is a plus
• Worked with steel, roofing or fittings before

Responsibilities

• Answer calls, emails, and assist walk-in customers
• Process quotes, orders and cash sales
• Work with the team to get orders out on time
• Perform basic admin and keep things organised

Skills

Customer service

Sales experience

Admin experience

Good communication

Initiative

Computer literacy

SAP experience

Steel/roofing familiarity

Tools

SAP

Job description

GFG Alliance in Toowoomba is seeking a customer service focused administrator to be the first point of contact for customers across trade counter, phone and email channels. This hands-on role involves processing orders, providing quotes and ensuring smooth operation of the office from Monday to Friday, 8:00am–4:30pm.

You will join a supportive team with opportunities for skill development and internal progression within a national business, including relocation opportunities as needed.