Customer Service Representative

InfraBuild; Atherton; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Paid parental leave

Health cover (nib)

Employee discounts

Job summary

Tonkin Steel, a brand of InfraBuild, invites applications for a hands-on front counter role at our Atherton site. You will be the first point of contact for trade and industrial customers, helping them find products, place orders and provide tailored advice to keep their businesses moving.

The permanent, full-time position runs Monday to Friday, 7:30am–4:00pm, with opportunities to learn and grow within a close-knit team and supportive environment.

Qualifications

• Experience in customer service or front counter is beneficial.
• Ability to handle inquiries and build relationships with customers.
• Familiarity with stock management and sales processes is a plus.

Responsibilities

• Serving trade and industrial customers at the front counter and over the phone
• Processing cash sales, quotes, and orders accurately
• Managing stock levels
• Handling customer enquiries and providing tailored product advice
• Building strong relationships with regular trade customers
• Supporting general admin and sales tasks as needed

Skills

Customer service

Communication skills

Microsoft Office

SAP

Tools

SAP

Microsoft Office

Job description

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Tonkin Steel business.

Reporting to the Branch Manager and based at our Atherton Site, this is a hands-on, customer-facing role where you'll be the first point of contact for our trade and industrial customers, helping them find the right products, placing orders, and providing solutions that keep their businesses moving.

This is a permanent Full Time role working Monday to Friday from 7:30am to 4:00pm

What you will be doing:

• Serving trade and industrial customers at the front counter and over the phone
• Processing cash sales, quotes, and orders accurately
• Managing stock levels
• Handling customer enquiries and providing tailored product advice
• Building strong relationships with regular trade customers
• Supporting general admin and sales tasks as needed

You will be rewarded with:

• Join a dynamic and close-knit team
• Permanent, full-time hours with job security
• Exciting and varied work with no two days being the same

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle

What you will bring:

• Customer service, administration or retail experience is beneficial but not essential
• Strong communication skills and the ability to build positive relationships with customers and colleagues
• Confidence using computer systems, with experience in Microsoft Office or SAP highly regarded
• A positive attitude, willingness to learn and the ability to pick up new systems and processes quickly

Don't tick every box? We'd still love to hear from you. We're looking for people with the right attitude, eagerness to learn and a genuine commitment to delivering great customer service.

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation's legacy.
• Work well, live better - experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future - grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About us

Tonkin Steel supplies a wide range of steel products across North Queensland, supporting projects of all sizes.

Known for responsive service and local expertise, Tonkin connects customers to a broader national steel supply network and reliable access to product when and where it's needed.

Tonkin Steel is a brand of InfraBuild.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We're committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia's future.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.