Trade Counter Assistant - Penrith / South Penrith

Reece Group; Penrith; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Performance-based bonuses

Paid annual leave

Continuous learning and development

Career progression

Employee discounts

Reece Boost

Job summary

Reece Group in Penrith is seeking a Part Time Branch Staff member to assist plumbers and tradespeople with product information, quotes, stock handling, and showroom maintenance. You may also deliver to customers and support branch operations.

No trade experience is required; training is provided. Ideal for people from retail, hospitality or customer service who enjoy helping customers in a busy, hands-on environment and are keen to learn about products across plumbing, bathrooms, and related

Qualifications

• Provide customer service and information about products.
• Quote customers in person and over the phone.
• Undertake pick packing and stock control activities.
• Maintain a safe, organised, and welcoming branch environment.

Responsibilities

• Provide customer service and information about products.
• Offer quotes in person and over the phone.
• Undertake pick packing and stock control activities.
• Deliver to customers using a company vehicle.
• Maintain a safe, organised branch environment.

Skills

Customer service

Stock control

Delivery

Cash handling

Job description

About the opportunity

As part of the Branch Staff team in Penrith, you’ll help plumbers and other tradespeople access the products they need for building and renovation projects and undertake other tasks that keep the branch running smoothly.

This position will be Permanent Part Time: Monday, Friday, Saturday (with flexibility to increase weekdays based on your availability).

You will be working between Reece Penrith and South Penrith branches.

No trade industry experience? No problem.

We believe skills can be taught. Whether you’ve worked in retail, hospitality, customer service or another people-focused role, your skills could be a great fit. We’ll teach you the rest through paid, on-the-job training and ongoing development.

• Providing customer service and information about products.
• Offering quotes both in person and over the phone.
• Undertaking pick packing and stock control activities.
• Maintaining a safe, organised, and welcoming branch environment.
• Make deliveries to customers using a company vehicle.
• Continue upskilling with tailored on the job training initiatives.

We’d love to hear from you

• We're looking for people with career potential and a growth mindset.
• Enjoys learning new skills and product knowledge.
• Helping people and providing a welcoming service in a busy, hands‑on environment.
• Accurately pick orders, maintain shop floor displays and has attention to detail.
• Tech‑savvy and adaptable to learn new systems.
• Holds a clean, valid driver’s licence. Valid Forklift licence is ideal but not essential.
• Wants to develop their career - either locally, within our broader network or head office!

Our perks and benefits

• Performance based bonuses.
• Paid annual leave, sick leave, and parental leave.
• Continuous learning and development programs to grow your potential.
• Real opportunities to take the next step in your career, whether you are interested in leadership, management, or specialised areas.
• Generous employee discounts across all Reece business units (Plumbing, Bathrooms, HVAC‑R, Irrigation, Fire, and more).
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, shopping, travel, and more.

At Reece Group, we prioritize fairness and are here to support you at every step. If you need any accommodations or adjustments during the recruitment process, please contact us at ***********@reece.com.au, and our team will be happy to help.

About Reece Plumbing

We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

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