Trade Counter Assistant - (HVAC-R) Revesby

Reece Australia Pty Ltd; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Stable FT

Performance bonus

Paid leave

Learning & development

Career progression

Employee discounts

Reece Boost benefits

Job summary

Reece Australia Pty Ltd in Revesby is hiring a Trade Counter Assistant for our HVAC-R team. You’ll support technicians and contractors by providing product information, fulfilling quotes, and helping keep the branch running smoothly.

No trade industry experience is required, as we offer paid on-the-job training and ongoing development. This full-time role offers a path to growth across our network and head office.

Qualifications

• No trade industry experience required; on-the-job training provided.
• Customer service skills and focus on helping customers.
• Ability to work in a busy branch and learn quickly.

Responsibilities

• Providing customer service and information about products.
• Offering quotes in person and over the phone.
• Undertaking pick packing and stock control activities.
• Maintaining a safe, organised branch environment.
• Making deliveries to customers using a company vehicle.
• Continuing upskilling with tailored on the job training initiatives.
• Accurately pick orders, maintain shop floor displays and has attention to detail.
• Tech-savvy and adaptable to learn new systems.
• Holds a clean, valid driver’s licence.
• Valid Forklift licence is ideal but not essential.
• Wants to develop their career - either locally, within our broader network or head office!

Skills

Customer service

Stock control

Delivery coordination

Forklift licence

Adaptable learner

Tools

POS systems

CRM/ERP software

Job description

Trade Counter Assistant - (HVAC-R) Revesby

About the opportunity

As part of the HVAC team in Revesby, you’ll help technicians, tradespeople and contractors access the products they need for their projects, as well as other tasks that keep customers happy and the branch running smoothly. No trade industry experience? No problem. We believe skills can be taught. Whether you’ve worked in retail, hospitality, customer service or another people-focused role, your skills could be a great fit. We’ll teach you the rest through paid, on-the-job training and ongoing development.

Your day-to-day

• Providing customer service and information about products.
• Offering quotes both in person and over the phone.
• Undertaking pick packing and stock control activities.
• Maintaining a safe, organised, and welcoming branch environment.
• Making deliveries to customers using a company vehicle.
• Continuing upskilling with tailored on the job training initiatives.
• Accurately pick orders, maintain shop floor displays and has attention to detail.
• Tech-savvy and adaptable to learn new systems.
• Holds a clean, valid driver’s licence.
• Valid Forklift licence is ideal but not essential.
• Wants to develop their career - either locally, within our broader network or head office!

Our perks and benefits

• Stable full-time employment.
• Performance based bonuses.
• Paid annual leave, sick leave, and parental leave.
• Continuous learning and development programs to grow your potential.
• Real opportunities to take the next step in your career, whether you are interested in leadership, management, or specialised areas.
• Generous employee discounts across all Reece business units (Plumbing, Bathrooms, HVAC-R, Irrigation, Fire, and more).
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, shopping, travel, and more.

About Reece Group

At Reece Group, we prioritize fairness and are here to support you at every step. If you need any accommodations or adjustments during the recruitment process, please contact us at [e-mail], and our team will be happy to help.

About Reece HVAC

We keep it cool (and warm). At Reece HVAC, we've got you covered all year long, whether you need heating in the winter or cooling in the summer. We offer a wide range of top-quality products from reputable brands, including mechanical services, air conditioning, spare parts, and heating & cooling solutions. For over 100 years, we've supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day. Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you're working in our branches, showrooms, or support centre, you'll be part of a team committed to professional growth and delivering world-class solutions.

Get in touch at [e-mail]