Tournament Guest & Protocol Coordinator (Men’s RWC 2027)

Rugby World Cup Australia; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Rugby World Cup Australia (RWCA) is delivering the Men’s Rugby World Cup 2027. RWCA is seeking a Tournament Guest & Protocol (TGP) Coordinator to help plan and deliver the TGP programme for dignitaries, government representatives, rugby stakeholders and VIP guests.

Based in Sydney, you will work with World Rugby and tournament teams to manage invitations, travel, accommodation, arrivals and departures, communications, ticketing and the match-day experience, including seating plans and venue

Qualifications

• 1–2 years experience in coordinator/events/guest relations
• Excellent organization and attention to detail
• Proven stakeholder and guest management experience
• Experience with CRM/database or event management systems
• Willingness to travel and work evenings/weekends

Responsibilities

• Prepare and manage guest lists with Guest Group Managers
• Monitor registrations in the Tournament Management System and progress or escalate bookings
• Respond to TGP Programme participants and partners through approved channels
• Maintain accurate guest records and reports across matches
• Coordinate seating plans, ticket distribution, and support TGP venue staff

Skills

Guest relations

Stakeholder management

Organization

Communication skills

CRM systems

Event management systems

Travel flexibility

Tools

CRM software

Tournament Management System

Ticketing systems

Job description

Rugby World Cup Australia (RWCA) is delivering the Men’s Rugby World Cup 2027, one of the world’s most iconic sporting events. RWCA is looking for a Tournament Guest & Protocol (TGP) Coordinator to help deliver the Tournament Guest and Protocol Programme.

The Role

Based in the Sydney CBD and reporting to the Senior TGP Manager, you will work with World Rugby and tournament functional areas to plan and deliver core elements of the TGP Programme for dignitaries, government representatives, rugby stakeholders and VIP guests, including invitations, travel and accommodation, arrivals and departures, communications, ticketing and the match-day experience.

Key Responsibilities

• Prepare and manage guest lists with Guest Group Managers
• Monitor guest registrations in the Tournament Management System and progress or ***escalate*** bookings
• Respond to TGP Programme participants and partners through approved channels
• Maintain accurate guest records, reports and feedback across all matches
• Work with Transport, Arrivals and Departures and Accommodation to maintain service levels and handle live changes
• Help coordinate seating plan approvals and ticket distribution, and support TGP venue staff at matches and hotels

About You

• One to two years’ experience in a coordinator, events, guest relations or hospitality role, ideally at major or high-profile events
• Exceptional organisation and attention to detail
• Proven stakeholder and guest management experience
• Excellent communication skills and discretion with high-value guests
• Experience with CRM, database or event management systems
• Flexibility to travel and work evenings and weekends

Key Details

• Location: Sydney CBD, Australia
• Contract: Full-time fixed-term contract, February 2027 to November 2027
• Applicants must be able to obtain their own working rights in Australia
• Closing date: 8 November 2026