Tour Guide - Cape Otway

Great Ocean Road Coast and Parks Authority; Warrnambool; On-site; AUD 39,000 - 50,000; Part time

Job summary

Great Ocean Road Coast and Parks Authority in Warrnambool VIC is seeking a casual Tour Guide to deliver engaging, educational tours at Cape Otway Lightstation, aligning with the site guide schedule. You will lead tours, present talks, and coordinate group visits while prioritising visitor safety and high-quality experiences.

Applicants should have a tourism/hospitality background and a current First Aid certificate.

Qualifications

• Tertiary qualification in Tourism, Hospitality or a related field.
• Demonstrated experience in tourism or hospitality as a Tour Guide.
• Current First Aid Certificate (desirable).
• Strong interpersonal and verbal communication skills.
• Ability to work in a team and maintain safety.
• Commitment to integrity and professionalism.

Responsibilities

• Deliver consistent and high-quality tours and engagement.
• Present historic displays and interpretative sites clearly.
• Observe and implement safety practices for visitor safety.
• Be flexible and adapt presentations to group requirements.
• Meet, greet and engage all visitors across the Lightstation site.
• Provide informative commentary in the Lantern Room on Lighthouse operations and history.
• Keep the Lighthouse clean and tidy per routine schedule.
• Comply with OH&S policies and emergency procedures.
• Update knowledge of Lightstation history and related topics.

Skills

Interpersonal skills

Verbal communication

Teamwork

Professionalism

Integrity

Education

Tertiary qualification in Tourism, Hospitality or similar

First Aid Certificate

Job description

Great Ocean Road Coast and Parks Authority - Warrnambool VIC

Casual/Temporary

3d ago , from Great Ocean Road Coast and Parks Authority

The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia's most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long-term conservation.

About the Role

The Tour Guide is responsible for delivering consistent and high-quality tours through visitor engagement, conducting enjoyable, educational and valuable experiences for all guests at Cape Otway Lightstation. The role is responsible for following the duties and timings as described in the site Guide Schedule, which incorporates roles such as guiding in the tower, presenting set history talks and co-ordinating group tours.

What you'll do?

• Deliver consistent and high-quality tours and engagement, focusing on enriching the visitor experience through meeting and exceeding the expectation of the visitor.
• Ensure that all historic displays and interpretative sites are professionally and clearly presented, at all times.
• Observe and implement safe practices whilst undertaking tour guiding ensuring visitor safety.
• Be flexible and have an ability to alter presentations as the situation requires, to meet various group requirements.
• Meet, greet and engage all visitors across the Lightstation site.
• Provide an informative commentary to all visitors in the Lantern Room on the workings of the Lighthouse and the history of the Lightstation and surrounding region.
• Keep the Lighthouse clean and tidy by following routine cleaning schedule.
• Comply with OHS policies/procedures and understanding of emergency procedures within the Lightstation precinct.
• Update and maintain knowledge of the Lightstation history and relevant topics of interest.

Please note - Group interviews/Assessment Days for this role will be held soon on Tuesday 13th and Wednesday 14th October.

Further details and information will be sent to shortlisted applicants. Alternative arrangements can be made for candidates who aren't available on those dates.

We're looking for people who are reliable, adaptable and enjoy providing great customer experiences.

You’ll ideally have:

• Tertiary qualification in Tourism, Hospitality or similar field.
• Demonstrated experience in the tourism or hospitality sector as a Tour Guide
• Current First Aid Certificate (desirable).
• Strong interpersonal skills and excellent verbal communication, including the ability to explain concepts to people of different backgrounds and to engage constructively with colleagues and stakeholders.
• Demonstrated ability to work as part of a team, and contribute to a safe, respectful, and inclusive team environment.
• Demonstrated commitment to high standards of integrity, accountability and professionalism in the workplace.

To be successful, you'll also need:

• A current Australian Driver's Licence.
• Australian work rights.
• A satisfactory National Police Check.
• A valid Working with Children Check.
• First Aid Certificate (Desirable)

Why Join Us?

Working in the Cape Otway Lightstation team offers the opportunity to be part of a team that helps create memorable experiences for visitors to one of Australia's most iconic coastal and Tourism destinations.

We offer:

• Flexible casual employment and great work-life balance.
• A supportive and collaborative team culture.
• The chance to work in a stunning coastal location.

If you enjoy working with people, take pride in maintaining high standards, and want to spend your workdays in a beautiful coastal setting, we'd love to hear from you!

Everyone is welcome at the Authority:

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.