Caravan Park Attendant - Kennett River

Great Ocean Road Coast and Parks Authority; Kennett River; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Flexible casual hours

Supportive team

Coastal location

Development opportunities

Job summary

The Great Ocean Road Coast and Parks Authority is recruiting a casual Caravan Park Attendant for Kennett River & Wye River Caravan Parks. You will join a hands-on team delivering welcoming, safe and well-maintained experiences for visitors.

Responsibilities include customer service, bookings, check-ins/outs, grounds maintenance, cleaning of cabins and facilities, minor maintenance, and site presentation. A current Australian Driver Licence is required; RMS experience is desirable.

Qualifications

• Experience in customer service, hospitality, tourism, retail or similar environments.
• Strong communication and interpersonal skills.
• A practical, hands-on approach to grounds, cleaning and maintenance tasks.
• The ability to work both independently and as part of a team.
• Good time management and organisational skills.
• A proactive attitude and commitment to providing a great visitor experience.
• Experience using RMS booking software (desirable).
• Experience with safe manual handling practices and chemical use (desirable).
• A current Australian Driver Licence.

Responsibilities

• Welcome visitors and provide friendly, professional customer service.
• Assist guests with bookings, enquiries and check-ins/check-outs.
• Respond to customer questions and resolve issues in a timely manner.
• Maintain park grounds through mowing, gardening, pruning, weeding and general upkeep.
• Clean and present cabins, amenities, communal facilities and public spaces to a high standard.
• Undertake minor maintenance and handyman tasks to support park operations.
• Assist with waste management, stock handling and general site presentation.
• Follow safe work practices and contribute to a safe environment for visitors and colleagues.

Skills

Customer service

Hospitality

Communication

Teamwork

Time management

Driver Licence

Tools

RMS booking software

Job description

TheGreat Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.

About the Role

Join the team at GORCAPA's Kennett River & Wye River Caravan Parks and help deliver exceptional holiday experiences in one of Victoria's most picturesque coastal destinations.

As a Caravan Park Attendant, you will play a key role in the day-to-day operation of the park. This is a hands‑on, all‑rounder position combining customer service, reception, cleaning, grounds maintenance and general park upkeep. No two days are the same, and you'll be part of a team dedicated to providing a welcoming, safe and well‑maintained environment for visitors.

This casual position may include weekend, public holiday and school holiday work as part of a rostered operation.

Please note -Group interviews/Assessment Days will be held soon on Tuesday 13th and Wednesday 14th October. Further details and information will be sent to shortlisted applicants. Alternative arrangements can be made for candidates who aren't available on those dates.

What You'll Do?

• Welcome visitors and provide friendly, professional customer service.
• Assist guests with bookings, enquiries and check‑ins/check‑outs.
• Respond to customer questions and resolve issues in a timely manner.
• Maintain park grounds through mowing, gardening, pruning, weeding and general upkeep.
• Clean and present cabins, amenities, communal facilities and public spaces to a high standard.
• Undertake minor maintenance and handyman tasks to support park operations.
• Assist with waste management, stock handling and general site presentation.
• Follow safe work practices and contribute to a safe environment for visitors and colleagues.

What We're Looking For?

We're seeking a positive and reliable team member who enjoys working with people and takes pride in maintaining high standards.

You will bring:

• Experience in customer service, hospitality, tourism, retail or similar environments.
• Strong communication and interpersonal skills.
• A practical, hands‑on approach to grounds, cleaning and maintenance tasks.
• The ability to work both independently and as part of a team.
• Good time management and organisational skills.
• A proactive attitude and commitment to providing a great visitor experience.
• Experience using RMS booking software (desirable).
• Experience with safe manual handling practices and chemical use (desirable).
• A current Australian Driver Licence.

Successful applicants will be required to provide a National Police Check, Working With Children Check and evidence of Australian work rights.

Why Join Us?

The Great Ocean Road Coast and Parks Authority is responsible for the protection and management of one of Australia's most iconic coastal environments. Every dollar generated through our accommodation services is reinvested into the coast and parks we manage.

When you join us, you'll enjoy:

• Working in a spectacular coastal location on the Great Ocean Road.
• A varied role with opportunities to develop customer service and practical skills.
• Being part of a supportive and collaborative team.
• The chance to contribute to memorable visitor experiences and the care of Victoria's coastal parks.
• Flexible casual employment within a respected public land management organisation.

If you're energetic, customer-focused and enjoy working in a beautiful outdoor environment, we'd love to hear from you.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.