Toowoomba Service & Warranty Site Manager – Lead Excellence

Metricon Homes, Inc.; Brisbane; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Car

Fuel card

iPad

Mobile

Job summary

Metricon Homes is seeking a Service & Warranty Site Manager in Queensland to lead customer excellence across the building team. This 12-month fixed term role is based in the Toowoomba region and focuses on timely responses, site inspections and delivering high-quality warranty outcomes.

You will manage appointments, document reports, and mentor team members in a fast-paced environment while ensuring compliance with building standards and codes.

Qualifications

• Trade background in construction is highly desirable.
• Experience in customer service and contact roles is required.
• Experience in the building industry, preferably in the volume new-home environment.
• Certificate IV in Building is highly regarded.
• Ability to self-manage and lead others in a time-critical environment.
• Working knowledge of Australian Building Codes, standards and regulations.

Responsibilities

• Ensure prompt responses and follow-up to all customer matters with timely resolutions.
• Complete inspections in customers' homes to qualify defects and create scope of works with costings.
• Explain product use and ensure customers have required manuals.
• Be on time for appointments and manage delays as needed.
• Conduct ad hoc site inspections for active jobs.
• Ensure on-site works meet Metricon and industry standards.
• Attend department offices and contribute to team development.
• Progress through diagnostic and action stages with up-to-date reporting.

Skills

Trade background

Customer service

Building industry

Leadership

Time management

Self-management

Education

Certificate IV in Building

Job description

Metricon Homes is seeking a Service & Warranty Site Manager in Queensland to lead customer excellence across the building team. This 12-month fixed term role is based in the Toowoomba region and focuses on timely responses, site inspections and delivering high-quality warranty outcomes.

You will manage appointments, document reports, and mentor team members in a fast-paced environment while ensuring compliance with building standards and codes.