Warranty & Service Site Lead – Customer Excellence

Metricon Homes, Inc.; Toowoomba Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Car

Fuel Card

Ipad

Mobile

Job summary

Metricon Homes, Australia’s largest home builder, invites a customer-focused Service and Warranty Site Manager to join our Queensland Building team in the Toowoomba region for a twelve-month fixed term.

Reporting to the Service & Warranty Coordinator, you will conduct inspections, qualify defects, prepare repair scopes with costings, explain products to customers, and ensure on-site works meet industry standards.

Qualifications

• Trade background in construction is desirable.
• Experience in a customer service/contact role.
• Experience in building industry, preferably volume new-home.
• Ability to self-manage and lead others under time constraints.
• Knowledge of Australian Building Codes and regulations.

Responsibilities

• Respond promptly to customer matters and follow up to resolve commitments.
• Complete inspections in customers' homes after service or warranty cases, determine defects, and prepare repair scopes with costs.
• Explain product usage and ensure manuals are provided.
• Be punctual for appointments and manage delays.
• Conduct ad hoc site inspections for active jobs.
• Ensure on-site works meet Metricon standards.
• Attend department days and contribute to team development.
• Progress through diagnostic and action stages for allocated homes.
• Maintain up-to-date reporting.

Skills

Customer service

Team leadership

Time management

Inspections

Education

Cert IV in Building

Job description

Metricon Homes, Australia’s largest home builder, invites a customer-focused Service and Warranty Site Manager to join our Queensland Building team in the Toowoomba region for a twelve-month fixed term.

Reporting to the Service & Warranty Coordinator, you will conduct inspections, qualify defects, prepare repair scopes with costings, explain products to customers, and ensure on-site works meet industry standards.