Service & Warranty Site Manager

Metricon Homes, Inc.; Toowoomba Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Car

Fuel Card

Ipad

Mobile

Job summary

Metricon Homes, Australia’s largest home builder, invites a customer-focused Service and Warranty Site Manager to join our Queensland Building team in the Toowoomba region for a twelve-month fixed term.

Reporting to the Service & Warranty Coordinator, you will conduct inspections, qualify defects, prepare repair scopes with costings, explain products to customers, and ensure on-site works meet industry standards.

Qualifications

• Trade background in construction is desirable.
• Experience in a customer service/contact role.
• Experience in building industry, preferably volume new-home.
• Ability to self-manage and lead others under time constraints.
• Knowledge of Australian Building Codes and regulations.

Responsibilities

• Respond promptly to customer matters and follow up to resolve commitments.
• Complete inspections in customers' homes after service or warranty cases, determine defects, and prepare repair scopes with costs.
• Explain product usage and ensure manuals are provided.
• Be punctual for appointments and manage delays.
• Conduct ad hoc site inspections for active jobs.
• Ensure on-site works meet Metricon standards.
• Attend department days and contribute to team development.
• Progress through diagnostic and action stages for allocated homes.
• Maintain up-to-date reporting.

Skills

Customer service

Team leadership

Time management

Inspections

Education

Cert IV in Building

Job description

Lead Customer Excellence. Drive Quality Outcomes.

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Twelve (12) month fixed term opportunity (high potential to extend to permanent)

Fantastic Opportunity for a customer focused and experienced Service and Warranty Site Manager to join our Queensland Building team, working in and around the Toowoomba region.

Reporting to the Service & Warranty Coordinator, your responsibilities will include:

• Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
• Completing Inspections in Customers' homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings.
• Explain to customers how to use products and ensure that customers have all required manuals
• Be on time to appointments and phone to cancel or change appointments if emergency delays occur
• Ad Hoc Site Inspections for active jobs
• Ensure on-site works are undertaken to both Metricon and current industry standards
• Attend required department office day, as well as playing an active part of team development
• Progress efficiently through both the diagnostic and action stages of each allocated home; and
• Up to date recording were required with all reports.

Metricon will offer you:

• $$$ + Car + Fuel Card +Ipad + Mobile
• Australia largest, and HIA #1 Home Builder for the 11th Consecutive Year
• Opportunity to lead a critical customer facing function
• Work with a respected industry leader
• Influence customer experience and operational excellence
• Supportive team culture focused on development and continuous improvement; and
• Competitive salary package and career development opportunities

The successful candidate will have:

• A trade background in the construction industry highly desirable
• Experience in a customer service/contact role is required
• Experience in the building industry - preferably in the volume new-home environment
• Cert IV in Building is highly regarded
• The ability to self-manage and lead others in a time critical environment is of utmost importance
• Working knowledge of Australian Building Codes, standards and regulations; and
• A GREAT ATTITUDE!!!!

Join a business that values quality, teamwork, customer excellence and continuous improvement, while providing the opportunity to lead a critical function within the customer journey.

Metricon Homes complete mandatory medical and national police checks on all successful applicants

Toowoomba Area. Mon - Fri. Twelve (12) month fixed term opportunity (with a high chance to extend to a permanent position).