Service & Warranty Site Manager

Metricon; Toowoomba Regional; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Car

Fuel card

iPad

Mobile

Résumé du poste

Metricon Homes Qld is seeking a Service & Warranty Site Manager to lead customer excellence across the Toowoomba region. This 12-month fixed-term opportunity focuses on delivering quality service, managing inspections, and coordinating warranty repairs.

Reporting to the Service & Warranty Coordinator, you will schedule visits, ensure on-site works meet standards, and drive continuous improvement while supporting a collaborative team environment.

Qualifications

• Experience in a customer service/contact role.
• Ability to self-manage and lead others in a time-critical environment.
• Trade background in construction is highly desirable.
• Experience in the building industry, preferably volume new-home environments.

Responsabilités

• Ensure timely responses and follow-up to all customer matters.
• Conduct inspections in customers' homes after service periods and for new warranty cases, defining scope and costs.
• Explain product usage and ensure customers have required manuals.
• Be punctual for appointments and manage schedule changes as needed.
• Conduct ad hoc site inspections for active jobs.
• Ensure on-site works meet Metricon standards and industry regulations.
• Participate in departmental activities and team development.
• Progress through diagnostic and action stages for each home and maintain reports.

Connaissances

Customer service

Team leadership

Time management

Communication

Formation

Cert IV in Building

Description du poste

Service & Warranty Site Manager - Metricon Homes Qld.

Lead Customer Excellence. Drive Quality Outcomes.
Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Twelve (12) month fixed term opportunity (high potential to extend to permanent)
Fantastic Opportunity for a customer focused and experienced Service and Warranty Site Manager to join our Queensland Building team, working in and around the Toowoomba region.

Reporting to the Service & Warranty Coordinator, your responsibilities will include:

• Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner


• Completing Inspections in Customers' homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings.


• Explain to customers how to use products and ensure that customers have all required manuals


• Be on time to appointments and phone to cancel or change appointments if emergency delays occur


• Ad Hoc Site Inspections for active jobs


• Ensure on-site works are undertaken to both Metricon and current industry standards


• Attend required department office day, as well as playing an active part of team development


• Progress efficiently through both the diagnostic and action stages of each allocated home; and


• Up to date recording were required with all reports.

Metricon will offer you:

• $$$ + Car + Fuel Card +Ipad + Mobile


• Australia largest, and HIA #1 Home Builder for the 11th Consecutive Year


• Opportunity to lead a critical customer facing function


• Work with a respected industry leader


• Influence customer experience and operational excellence


• Supportive team culture focused on development and continuous improvement; and


• Competitive salary package and career development opportunities

The successful candidate will have:

• A trade background in the construction industry highly desirable


• Experience in a customer service/contact role is required


• Experience in the building industry - preferably in the volume new-home environment


• Cert IV in Building is highly regarded


• The ability to self-manage and lead others in a time critical environment is of utmost importance


• Working knowledge of Australian Building Codes, standards and regulations; and


• A GREAT ATTITUDE!!!!

Join a business that values quality, teamwork, customer excellence and continuous improvement, while providing the opportunity to lead a critical function within the customer journey.

Metricon Homes complete mandatory medical and national police checks on all successful applicants

Toowoomba Area. Mon - Fri. Twelve (12) month fixed term opportunity (with a high chance to extend to a permanent position).