Service & Warranty Site Manager

Metricon Homes, Inc.; Brisbane; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Car

Fuel card

iPad

Mobile

Job summary

Metricon Homes is seeking a Service & Warranty Site Manager in Queensland to lead customer excellence across the building team. This 12-month fixed term role is based in the Toowoomba region and focuses on timely responses, site inspections and delivering high-quality warranty outcomes.

You will manage appointments, document reports, and mentor team members in a fast-paced environment while ensuring compliance with building standards and codes.

Qualifications

• Trade background in construction is highly desirable.
• Experience in customer service and contact roles is required.
• Experience in the building industry, preferably in the volume new-home environment.
• Certificate IV in Building is highly regarded.
• Ability to self-manage and lead others in a time-critical environment.
• Working knowledge of Australian Building Codes, standards and regulations.

Responsibilities

• Ensure prompt responses and follow-up to all customer matters with timely resolutions.
• Complete inspections in customers' homes to qualify defects and create scope of works with costings.
• Explain product use and ensure customers have required manuals.
• Be on time for appointments and manage delays as needed.
• Conduct ad hoc site inspections for active jobs.
• Ensure on-site works meet Metricon and industry standards.
• Attend department offices and contribute to team development.
• Progress through diagnostic and action stages with up-to-date reporting.

Skills

Trade background

Customer service

Building industry

Leadership

Time management

Self-management

Education

Certificate IV in Building

Job description

Service & Warranty Site Manager - Metricon Homes Qld. Lead Customer Excellence. Drive Quality Outcomes.

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Twelve (12) month fixed term opportunity

Fantastic Opportunity for a customer focused and experienced Service and Warranty Site Manager to join our Queensland Building team, working in and around the Toowoomba region.

Responsibilities

• Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
• Completing Inspections in Customers' homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings. Explain to customers how to use products and ensure that customers have all required manuals
• Be on time to appointments and phone to cancel or change appointments if emergency delays occur
• Ad Hoc Site Inspections for active jobs
• Ensure on-site works are undertaken to both Metricon and current industry standards
• Attend required department office day, as well as playing an active part of team development
• Progress efficiently through both the diagnostic and action stages of each allocated home; and Up to date recording were required with all reports.

Benefits

• Metricon will offer you:$$$ + Car + Fuel Card +Ipad + Mobile
• Australia largest, and HIA #1 Home Builder for the 11th Consecutive YearOpportunity to lead a critical customer facing function
• Work with a respected industry leader
• Influence customer experience and operational excellence
• Supportive team culture focused on development and continuous improvement; and
• Competitive salary package and career development opportunities

Requirements

• A trade background in the construction industry highly desirable
• Experience in a customer service/contact role is required
• Experience in the building industry - preferably in the volume new-home environment
• Cert IV in Building is highly regarded
• The ability to self-manage and lead others in a time critical environment is of utmost importance
• Working knowledge of Australian Building Codes, standards and regulations; andA GREAT ATTITUDE!!!!

Join a business that values quality, teamwork, customer excellence and continuous improvement, while providing the opportunity to lead a critical function within the customer journey.

Metricon Homes complete mandatory medical and national police checks on all successful applicants

Toowoomba Area. Mon - Fri. Twelve (12) month fixed term opportunity.