Senior IT Service Desk & EUC Analyst

Alignerr Corp.; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Life Days up to 12 extra days off per年

Headspace & MeQuilibrium access

120,000 on‑demand courses

Flexible work options

Career development

Job summary

Leidos Australia is seeking a Senior System Support Analyst to deliver frontline IT support across a secure ASD program. You will handle Service Desk tasks, EUC support, and end‑user computing with focus on Windows 10/11, Microsoft 365, and enterprise applications.

You will manage incidents, coordinate escalations, and support asset management, knowledge base creation, and vendor/RMA processes to sustain critical government capabilities. Eligible for NV2 security clearance is required.

Qualifications

• Experience in a Service Desk, Desktop Support, EUC Support, ICT Support or similar IT support role.
• Experience troubleshooting Windows 10/11 operating systems and Microsoft 365 applications, including Outlook, Teams and related services.
• Experience providing user account administration, including password resets, account unlocks, group membership changes and access management.
• Ability to diagnose and resolve hardware, software, printer, peripheral, remote access and connectivity issues.
• Experience managing incidents and service requests through ServiceNow or a similar IT Service Management (ITSM) platform.
• Experience deploying, configuring and supporting laptops, desktops, monitors and end‑user devices.

Responsibilities

• Act as a key point of contact for end users, providing first and second‑level support across Windows 10/11, Microsoft 365, email, remote access, desktop hardware, telephony, peripherals and enterprise applications.
• Deliver a high‑quality support experience by managing incidents and service requests, resolving technical issues, coordinating escalations, and ensuring timely outcomes for customers.
• Support end‑user technology across multiple sites through workstation setup, new starter onboarding, hardware deployments, account administration, software installation, equipment maintenance and lifecycle management activities.
• Contribute to the ongoing success of a critical ASD capability by maintaining accurate asset records, developing knowledge base articles, supporting vendor and RMA processes, and helping drive continuous improvement across support services.

Skills

Service Desk

Desktop Support

EUC Support

ICT Support

Windows 10/11 troubleshooting

Microsoft 365

Account administration

ITSM (ServiceNow)

Hardware deployment

Documentation

Communication

Education

IT certifications

Tools

ServiceNow

Microsoft 365

VMware

Windows Server

AWS

Networking

Job description

Leidos Australia is seeking a Senior System Support Analyst to deliver frontline IT support across a secure ASD program. You will handle Service Desk tasks, EUC support, and end‑user computing with focus on Windows 10/11, Microsoft 365, and enterprise applications.

You will manage incidents, coordinate escalations, and support asset management, knowledge base creation, and vendor/RMA processes to sustain critical government capabilities. Eligible for NV2 security clearance is required.