Senior IT Service Desk & EUC Specialist

Leidos

Canberra

On-site

AUD 90,000 - 120,000

Full time

2 days ago

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Job summary

Leidos Australia seeks a Senior System Support Analyst to join a high-profile ASD program, delivering frontline IT support across a secure operational environment. You’ll focus on Service Desk and End User Computing, ensuring users have access to tools and services to perform their roles effectively.

You will act as a primary contact for end users, handling incidents and requests, and deploying and maintaining laptops, desktops and peripherals.

Qualifications

Experience in a Service Desk or similar IT support role.
Experience troubleshooting Windows 10/11 and Microsoft 365 apps.
Experience user account administration and access management.
Ability to diagnose hardware, software, printer and connectivity issues.
Experience handling incidents via ITSM platforms (ServiceNow or similar).
Experience deploying and supporting laptops, desktops and end-user devices.
Ability to document technical information clearly and maintain records.

Responsibilities

Act as a key contact for end users with first/second level support.
Manage incidents and service requests, coordinate escalations.
Support end-user technology across multiple sites with hardware deployments.
Maintain asset records, develop knowledge base articles, and support vendor processes.
Contribute to continuous improvement of support services.