Ticketing Operations Leader – Hybrid (World Cup 2027)

Rugby World Cup Limited; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work schedule

Premium location in Sydney (near Hyde/

Wellbeing program

Team social events

Opportunity to contribute to a global-

Job summary

Rugby World Cup Australia (RWCA) is seeking an experienced Ticketing Operations Manager to join our Sydney team. Based in our Sydney office and reporting to the Head of Ticketing Systems, you will lead the end-to-end delivery of ticketing operations for Rugby World Cup 2027.

You will collaborate with internal stakeholders and external providers to maximise ticket revenue, manage seating manifests, fan-flow planning, and on-sales across all phases, ensuring data accuracy and exceptional spectator

Qualifications

• 5+ years' experience delivering ticketing operations for major events in Australia.
• Deep knowledge of ticket sales processes and ticketing platforms (ideally Ticketmaster).
• Strong data analysis capability using complex data sets to identify trends and inform decisions.
• Excellent communicator with the ability to build strong relationships across diverse stakeholders.
• Proven ability to work cross-functionally to deliver shared objectives in fast-paced environments.
• Demonstrated leadership skills with the ability to motivate others and contribute to a high-performance culture.
• Highly organised with exceptional attention to detail and ability to prioritise deadlines.

Responsibilities

• Lead the delivery of world-class ticketing operations across multiple match venues.
• Build strong partnerships with internal teams, venues, and external providers to maximise ticket revenue.
• Oversee seating manifests, fan-flow planning, and venue reviews for accurate data and smooth spectator movement.
• Configure ticketing systems, manage inventory, and plan on-sales across all phases with Ticketmaster, WREM, RWCA.
• Manage ticketing system controls, including hold codes, quotas, and seat allocations for all groups.
• Coordinate ticket distribution processes, venue box offices, access integration, and training for staff and volunteers.
• Provide venue-specific ticketing information, contribute to policies and operational plans, and support reporting and stakeholder workshops.

Skills

Ticketing operations

Data analysis

Stakeholder management

Cross-functional collaboration

Leadership

Communication

Attention to detail

Evenings/weekends flexibility

Tools

Ticketmaster

Job description

Rugby World Cup Australia (RWCA) is seeking an experienced Ticketing Operations Manager to join our Sydney team. Based in our Sydney office and reporting to the Head of Ticketing Systems, you will lead the end-to-end delivery of ticketing operations for Rugby World Cup 2027.

You will collaborate with internal stakeholders and external providers to maximise ticket revenue, manage seating manifests, fan-flow planning, and on-sales across all phases, ensuring data accuracy and exceptional spectator